Retail Operations Manager

Overview

22.00 - 25.25 USD Hourly. At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continually strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

The Operations Manager (OM) is a proficient leader in operations, processes, and efficiency. They are pivotal in delivering a consistent customer experience by managing product presentation, availability, pricing accuracy, and signage on the sales floor. The OM owns their designated departments and undertakes comprehensive management responsibilities for Associates, ensuring promptness, efficiency, and inventory accuracy for both in‑store and e‑commerce merchandise. They oversee critical business enablers such as labor budgets, store expenses, and shrink goals while maintaining and optimizing inventory accuracy, store supplies, vendor relationships, technology, and facilities.

The OM executes vital administrative tasks including timesheet approvals, time‑off requests, shift swaps, time and attendance record‑keeping, inventory adjustments, and other documentation in accordance with established policies and procedures.

• Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.
• Plan and prepare, in partnership with the Senior Leadership Team, weekly retail and studio Associate schedules according to state and local labor requirements, Associate availability, Workforce Engagement SOP, and budget considerations.
• Train all new Associates and Store Leaders on the scheduling process and Workforce Management system navigation.
• Create and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates.
• Champion a culture where Associates love to work and Customers love to shop, recognizing service behaviors and rewarding outstanding performance in partnership with the Store Leadership Team.
• Report any issues and requests to SSC Partners by submitting a Service Now Ticket, taking full ownership of all Store Service Now tickets from initiation to resolution while adhering to the 24‑hour response rule.
• Strategically plan weekly, monthly, and quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent customer experience at each location.
• Maintain the Company’s Operational and Merchandising Standards through consistent evaluation of the sales floor and training of Associates as needed.
• Ensure compliance with all Company SOPs through process observation and extensive associate training and communication.
• Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe, secure workplace.
• Lead Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.
• Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey.
• Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience, and Associate engagement within assigned departments.
• Provide hiring and termination recommendations based on skills and performance to the GM and AGM.
• Leverage all accountability paths, including performance improvement plans, coaching conversations, and formal write‑ups.
• Enable Associates to be champions of their products and services, ensuring they can inform, educate, and promote offerings to Customers.
• Lead and create a service culture that prioritizes the Customer experience by modeling, training, and coaching to deliver on these…