Area Supervisor

Ross is a Fortune 500 off‑price retail chain with 2,200+ stores and a global presence. We are hiring an Area Supervisor to support store operations, lead associates, and maintain customer experience.

The Area Supervisor is a member of the Store Leadership team. The role is responsible for a specific area of the store and acts as Manager on Duty, opening and closing the store, supervising associates, and ensuring proper merchandise presentation and a clean environment.

• Maintaining Safe & Secure Environments: Prioritise safety, monitor the sales floor, correct unsafe conditions, secure the building, manage entrance/exit control, perform daily function checks on security equipment, and respond to emergencies.
• Customer Service: Treat all customers, associates, and leaders with respect, demonstrate courtesy and professionalism, and recognize associates through company programs.
• Personal and Store Brand: Represent and support the company brand, maintain professional appearance, ensure dress‑code compliance, keep areas clean and merchandised, and handle daily trash removal.
• General Merchandising: Ensure recovery, sizing, and markdowns meet company standards, manage receiving of merchandise, process inbound deliveries, keep stockrooms organised, and support floor moves and signage.
• Loss Prevention: Follow the Loss Prevention Awareness Program, maintain a customer‑service presence on the sales floor, safeguard confidential information, and manage the Public View Monitor system.
• Front‑End Supervision and Operations: Train associates on cash registers and shortages, manage the cash register line, update break schedules, keep front‑end supplies ready, and teach the “Scan and Bag” best practice.
• Fitting Rooms: Keep fitting rooms clean, audit garment tags, and ensure proper go‑back compliance.
• Administrative Duties: Handle cash pulls, bank deposits, payroll activities, and uphold store policies regarding refunds, payments, and break schedules.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritises
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer‑service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculation skills typical of retail settings.
• Availability to work evenings and weekends.

• Use all store equipment, including PDTs, registers and PCs as required.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 lbs; for stockroom shifts, lift more than 20 lbs.

• Retail Associates
• Stockroom Leads (where applicable)

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation and any other category protected by federal, state or local laws.