Retail Party & Host Coordinator P​/T

Store - DFW-PLANO/HWY 121, TX

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop, find items, and provide fast checkout. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards.

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork.
• Adjust plans and events based on client feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold company cleanliness and safety standards. Set up, break down, and clean before and after each event.

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance.
• Interact positively and respectfully with others, even in difficult situations, and promote the organization’s values.
• Cross‑trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and maintaining restroom cleanliness.

• Energetic, enthusiastic, and personable.
• Ability to handle job stress and interact effectively with guests of all ages and coworkers.
• Excellent people skills.
• Experience working with children and children’s events.
• Strong written, verbal, nonverbal, and listening communication skills.
• Organizational, interpersonal, and creative problem‑solving skills.
• Retail and/or customer service experience required.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Perform regular bending, lifting, carrying, reaching, and stretching.
• Lift heavy boxes and access high shelves by ladder or similar equipment.
• Request accommodation if needed for essential job functions.
• Public retail store setting; some plant areas may be non‑climate controlled; occasional outdoor work may be required.

• Store environment includes nights, weekends, and early mornings.
• Frame shop contains glass cutter and heat press.
• Work hours may include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.

Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is needed to fully participate in the job application or interview process, or to perform the essential functions of the job, please contact Customer Care at (1800-MICHAEL).