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Senior Retail Care & Escalations Lead

Job in Plano, Collin County, Texas, 75086, USA
Listing for: Samsung Electronics America
Full Time position
Listed on 2026-09-09
Job specializations:
  • Retail
    Customer Service Rep, Retail Support
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below

Samsung Electronics America, Inc. is seeking a senior role focused on planning and executing Consumer Electronics Retail Care activities across retail channels in the U.S.

This position involves engaging retailer teams, coordinating with internal and external stakeholders, and leading care projects to improve retailer and consumer experiences. The role requires strong relationship management, CRM experience, and the ability to report to senior leadership.

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Position Requirements
10+ Years work experience
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