Samsung Customer Operations Analyst - Korean

Job Details

Job Type: Regular

Work Location:

Samsung Electronics America - Plano, TX 75023 Overview: 2020 Companies seeks a full-time Customer Operations Analyst to represent our client, Samsung Electronics America. Pay: $30 per hour

Location:

Based in Plano, TX Language:
Korean Bilingual Preferred

• Paid weekly Next-day pay on demand with Daily Pay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

• Collaborate with warehouse managers/supervisors to ensure informational accuracy and integrity and present the data to operational leadership for decision-making
• Monitor and analyze key performance indicators (KPI) to evaluate the success of the operation
• Plan and implement processes to make sure corrective actions are resolved
• Analyze customer purchase behavior and feedback to enhance service and strengthen relationships
• Collaborate with key account managers to resolve customer issue/problem and expand existing relationships
• Identify sales solutions based on customer pain points and market research
• Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
• Evaluate operational risks affecting delivery timelines or service quality
• Create DO (Delivery Order) based on parts availability and/or allocation against customer Sales Orders
• Work with Parts Warehouse to align with customers’ needs, in regard to shipment schedules, RMA processing, customer claims, etc.
• Evaluate operational risks affecting delivery timelines or service quality

• Bachelor’s Degree in Business, Supply Chain, or equivalent experience
• Minimum 2 years of Customer Support or Supply Chain experience
• Excellent quantitative and analytical skills, with high attention to detail and accuracy
• Experience with SAP and WMS, or similar business systems and/or sales order management software applications
• Advanced experience in Microsoft Excel (Pivot tables, VLOOKUPs, Formulas, etc.) and other Microsoft Office products

• Experience in advanced Excel proficiency
• Experience in High tech, Telecom, or Consumer Electronics industry

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side‑by‑side with brands to guarantee success. Each year we deliver…