Client Manager, Premier

Client Manager, Premier

Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine? Are you a team player who is adept at collaborating across internal teams? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Client Manager who will be the main contact for client relationships.

This role is directly accountable for client retention, satisfaction, and enhancing the client experience.

• A proactive client advocate focused on delivering an exceptional customer experience
• A relationship builder who partners effectively with clients, brokers, and internal teams
• A strategic thinker who uses data and insights to drive client retention, satisfaction, and growth
• A consultative problem-solver who aligns tailored benefit solutions to client needs
• A collaborative team player who thrives in cross-functional environments
• Adaptable and resilient in a fast‑paced, evolving business landscape
• An effective communicator with strong presentation, negotiation, and influencing skills
• Highly organized with strong time management and attention to detail
• Confident, positive, and solutions‑oriented in all client interactions
• Committed to upholding Guardian’s values:
  People Count, We Do the Right Thing, and We Hold Ourselves to Very High Standards

• Assume overall responsibility for management of clients (100‑1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.
• Build strong relationships with clients and brokers/consultants.
• Work closely with the respective sales team on account management strategies and positions.
• Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs.
• Balance the needs of the client with those of the business.
• Achieve yearly financial growth goals.

• BA or BS degree preferred or equivalent work experience.
• Minimum of 3 years experience in account management, sales;
  Group insurance experience a plus.
• Strong customer service acumen.
• Demonstrated success in dealing with brokers/consultants as well as sophisticated clients.
• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.
• Proficiency in key technology platforms:
  Microsoft Office suite, Tableau, Salesforce.
• Ability to flex environments, operate & build rapport effectively both in virtual and in-person settings.
• Adaptability to changes in a fast‑paced and dynamic environment.
• Depth of experience and knowledge of relevant industry products and processes including Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes.
• Consultative selling, negotiation, and influencing skills.
• Virtual communication, presentation, consultative selling, and relationship building skills.
• Team player with ability to build relationships and effectively interact internally and externally with people at all levels.
• Collaboration across internal teams including collaborative selling.
• Strategic and critical thinking with basic math skills.
• Openness to change and new ways of working to drive results and maximize the current broker base.
• Sound judgment, conflict management, confidence, optimism, and positive attitude.
• Advanced organizational and time management skills.
• Must achieve required industry licensing within 90 days of hire and maintain license through continuing education.

• Dallas/Fort Worth, TX
• Up to 25% travel within the U.S.

$54,690.00 – $89,850.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment…