Inside Sales Representative

Coffman is a leading provider of specialty building products, committed to delivering exceptional customer experiences. We value innovation, teamwork and a strong dedication to customer satisfaction.

As our team continues to grow, we are seeking individuals with a strong background in inside sales and customer service.

Coffman Specialty Building Products is seeking a driven and detail-oriented Inside Sales and Customer Service Representative to support our building materials division. This role is responsible for managing customer accounts, answering calls, generating quotes, processing orders, and providing exceptional service to contractors, distributors, and internal teams. The ideal candidate thrives in a fast-paced environment and has a strong understanding of construction products and sales processes.

• Manage inbound sales inquiries via phone, email and develop relationships with contractors, builders, and distributors
• Prepare accurate quotes based on customer requirements, drawings, and specifications
• Process sales orders, ensuring pricing, product availability, and delivery timelines are accurate
• Coordinate with warehouse, logistics, and purchasing teams to ensure timely fulfillment
• Follow up on quotes to convert opportunities into orders and upsell when appropriate
• Resolve customer issues related to orders, pricing discrepancies, and deliveries
• Support outside sales team by managing customer accounts and tracking project progress from quote to completion
• Monitor backorders and communicate updates proactively to customers

• 1-2 years of inside sales experience (building materials, construction, or related industry preferred
• Strong knowledge of construction products (e.g., railing systems, lumber, hardware, or similar materials)
• Experience with ERP systems (such as Microsoft Dynamics GP or similar)
• Excellent communication and customer service skills
• Ability to read basic construction drawings or project specs is a plus
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Customer-focused mindset
• Problem-solving and critical thinking
• Time management and ability to prioritize
• Team collaboration
• Adaptability in a fast-paced environment
• Office-based role with frequent communication via phone and email
• Collaboration with warehouse, operations, and sales teams