Client Manager Associate, Group - Premier Markets

Client Manager Associate, Premier

Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine? Are you a team player who is adept at collaborating across internal teams? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Client Manager Associate who will be the main contact for client relationships in the 2-99 life segment.

This role is directly accountable for client retention, growth, profitability, satisfaction, and enhancing the client experience.

• Assume overall responsibility for management of clients (2-99 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.
• Build strong relationships with clients and brokers/consultants.
• Work closely with the respective sales team on account management strategies and positions.
• Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs.
• Balance the needs of the client with those of the business.
• Achieve yearly financial growth goals.

• BA or BS degree preferred or equivalent work experience.
• Experience in account management or sales; group insurance experience a plus.
• Strong customer service acumen.
• Demonstrated success in working with brokers/consultants as well as sophisticated clients.
• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.
• Proficiency in key technology platforms:
  Microsoft Office suite (PowerPoint, Word, Outlook, Teams);
  Tableau;
  Salesforce.
• Ability to flex environments, operating & building rapport effectively both in virtual and live environments.
• Ability to adapt to changes in a fast‑paced and dynamic environment.
• Depth of experience and knowledge of relevant industry products and processes including, but not limited to worksite, LTD, dental products and absence management, online enrollment, experience rating, dental network analysis processes.
• Consultative selling, negotiation and influence/persuasion skills.
• Virtual communication, presentation, consultative selling, and relationship building skills.
• Team player who can build relationships and effectively interact internally and externally with people at all levels of the organization and customer orientation.
• Ability to collaborate across internal teams including collaborative selling.
• Strategic and critical thinking and basic math skills.
• Openness to change and new ways of working across the board, including executing new strategies/tactics to drive results and maximize current broker base.
• Ability to exercise sound judgment and handle conflict.
• Exude confidence with an optimistic and positive attitude.
• Advanced organizational and time‑management skills.
• Must achieve required industry licensing within 90 days of hire and maintain it through continuing education.

• Dallas/Fort Worth or Houston, TX.
• Up to 25% travel within the U.S.

$45,570.00 – $74,865.00.

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.