Technical Sales Specialist - Data Center

Technical Sales Specialist - Data Center

Full
- Time Regular SG&A Plano, TX, US

30+ days ago Requisition

Basic Function: The Technical Sales Specialist proactively engages in and supports sales activities within data center environments, providing advanced technical expertise to effectively address complex customer requirements and deliver optimal OCC solutions.

• Performs specific job responsibilities:
  • Provides advanced technical expertise in support of outside sales, inside sales, and customer service teams, as well as directly to data center customers, including contractors, engineers, and consultants. Delivers technical training and certification support for OCC solutions, including structured cabling and data center infrastructure systems, and drives product specification at the end-user and consulting engineer level.
  • Interprets and analyzes engineering drawings, specifications, and data center design documentation to develop accurate bills of material (BOMs) for complex project requirements.
  • Develops and executes a strategic technical support plan for assigned sales territories, with a focus on data center markets, to increase specification, adoption, and sales of OCC products and solutions.
  • Independently partners with the outside sales team to identify, pursue, and support new and existing business opportunities within the data center segment, in alignment with direction from the Manager of Business Development.
  • Provides field-level technical, pricing, and product feedback based on customer engagements and project experience, specifically related to data center applications, and recommends improvements to enhance competitiveness and customer satisfaction.
  • Serves as a technical account specialist for assigned strategic accounts and data center initiatives, collaborating with regional sales and business development teams while contributing market intelligence and competitive insights to the organization’s knowledge base.
• Promotes OCC’s service excellence and quality. Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer requests/needs.
• Champions OCC’s vision and values (as outlined in our 15 Essential Points of Success); complies with policies and procedures, ethical standards, and Code of Conduct.

Job Scope:

• Managerial:
  No direct reports. Partners with members of the sales and business development team to provide technical knowledge, support, and training as directed.
• Communication:
  Communicates regularly with outside sales representatives located in the territory, other regional sales managers, business development, inside sales representatives, senior management, and engineers.
• Confidentiality: A high level of confidentiality is required regarding corporate initiatives, customer matters, and employee issues.
• Financial:
  Maintain reasonable expenses (being especially mindful of the travel and expense policy).
• Judgment:
  May make independent decisions concerning specific customer demands with consultation from the Outside Sales Representative or Business Development team.
• Compliance:
  Responsible for SOX compliance as it pertains to the team's work processes; responsible for understanding, following, and administering corporate policies.
• Travel:
  Travel throughout the region and to headquarters up to 50% of working time.

Minimum Qualifications

Required:

Education: BA/BS or equivalent educational background.

Experience: 3-5 years of sales experience in a technical support role.

Licensure, Certification, and/or Registration: RCDD desirable.

Essential Skills, Abilities, & Knowledge: Operate independently with little direct supervision; involve management staff appropriately. Participate in management and leadership level meetings. Utilize Microsoft Word, Excel, Outlook, and PowerPoint with minimal support. Maintain interpersonal relationships through appropriate and concise communication, oral and written. Use math and writing skills to correctly complete all documentation required for team reporting and compliance obligations. Understand,…