Pro Services Manager

Purpose

This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indicators for assigned professional customers, and meet or exceed financial performance to plan by working with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to drive local decisions and strategies to improve competitive edge.

• Prospect continuously for new clients through telephone solicitation, in‑store sales and occasional outside sales.
• Maintain current list of all prospects in an electronic database as specified by company.
• Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management.
• Work with company sales, operations and marketing departments to focus sales efforts on developed and internet leads and develop campaigns to maximize sales efforts.
• Participate in trade associations, trade shows and assist in other promotional efforts.
• Analyze local market to identify opportunities, prospective companies and associated buyers.
• Follow‑up on referrals and self‑generated leads to identify buyer influences, timing issues, and monitor prospects’ contract calendars; prepare status reports as required.
• Plan prospect visits with appropriate operations personnel, such as the Regional Pro Service Manager or Chief Executive Merchant.
• Make sales presentations to prospective customers.
• Solicit orders and process approved services to achieve sales goals.
• Meet regularly with new clients to assess level of satisfaction with services and to develop a list of strong referrals.
• Develop and submit proposals and responses to RFQs and RFPs issued by prospective clients after obtaining pricing and specifications approval from management as appropriate.
• Enhance and maintain business development skills through participating in training programs as assigned.

• Three years of outside sales experience (Retail industry preferred).
• Demonstrated skills in sales and business development.
• Ability to analyze sales data, develop recommendations and solutions.
• Excellent planning, organizational and time‑management skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Pleasurable communication skills (oral and written) and ability to deliver executive‑level presentations.
• Effective team member and responsible for project assignments.
• Excellent customer service skills and a results‑oriented mindset.
• Ability to multi‑task, meet deadlines, and work in a fast‑paced environment.
• Travel daily throughout the assigned area to call on existing customers and prospect new customers.

Frequent travel required, including air and car travel. Occasionally exposed to a warehouse environment and moving vehicles. Noise level typically moderate to noisy.

Ability to exert 20–50 pounds of force occasionally, and/or 10–25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Requires use of hands and fingers, standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.

• Bonus opportunities and career advancement at every level.
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life and other insurance plans (subject to eligibility criteria).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday, and Volunteer Time Off starting Day 1.
• Work‑life balance initiatives.

Floor & Decor provides equal employment opportunities without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, disability, veteran status, genetic information, ethnicity, citizenship or any other protected category. This policy applies to all areas of employment, including recruitment, testing, hiring, training, promotion, compensation, benefits and all other terms and conditions of employment.