USA) Tire and Battery Service Advisor

Sam's Club # E Spring Creek Pkwy
Plano, TX

R-2564841

$19.00 - $27.00/hr*

Shifts may vary

Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management.

Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.

Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.

Monitors the status of tire and battery orders daily and assists members with appointments for installation. Communicates lead‑time changes and order cancellations to members and makes alternative suggestions for installation or tire fitments. Assists members with tire maintenance and repair services.

Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Uses Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value.

Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value.

Triages and prioritizes service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of the different services in the queue, understanding the time requirements needed to perform requested services, and re‑prioritizing members to maximize service efficiency.

Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.

Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.

Serves as a brand advocate by valuing the member’s experience in the TBC area and modeling high quality service and products; develops and influences team members, understands roadblocks, and assists in training.

Provides products and services to members in accordance with company policies and procedures, completes vehicle service requests and tests, operates TBC equipment properly and safely, receives, stores, and disposes of merchandise and supplies, and completes and maintains necessary documents.

Opens a range of payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types, operating hardware (e.g., cash registers) safely.

Complies with company policies, procedures, and standards of ethics and integrity by implementing action plans and using the Open Door Policy within business processes.

Completes assignments and priorities by using policies, data, and resources; collaborates with managers, co‑workers, customers, and other partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines ways to address improvement opportunities; and adapts to learning from change, difficulties, and feedback.

• Valid state‑issued driver’s license.
• 18 years of age or older.

• Auto service industry experience.
• Retail experience.

• Health benefits:
  
  Medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting; additional PTO/PPTO for vacation, sick leave, holidays, or other purposes (subject to policy).
• Other benefits:
  Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U:
  Company‑paid education benefit program covering tuition, books, and fees for full‑time and part‑time associates.
• Performance‑based bonus awards.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.