Director, Customer Value Enablement, Americas Plano,Texas, Sales Posted ago

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Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Networks Services is at a defining moment in the Americas. As customers accelerate network modernization, automation, AI adoption, sustainability, and operational transformation, Ericsson is elevating how it engages customers, shapes opportunities, and demonstrates business value.

The Director, Customer Value Enablement, Americas reports directly to the Head of Americas Networks Services and serves as a member of the Networks Services Leadership Team. This role owns the Customer Value Enablement function across the Americas and is responsible for building a world‑class organization that transforms how Ericsson creates customer value, develops winning strategies, and secures profitable growth. Success requires business acumen, customer focus, commercial excellence, strategic leadership, and execution discipline — with an expectation of meaningful, step‑change transformation.

• Lead, coach, and develop team members, building a high‑performing Customer Value Enablement organization across the Americas
• Foster a culture centered on customer focus, accountability, innovation, collaboration, and execution excellence
• Develop deep customer insights that address customers' most important ambitions and highest‑priority challenges
• Translate market intelligence, competitive positioning, and industry trends into actionable opportunities
• Position Ericsson as a trusted strategic advisor capable of influencing customer direction before formal procurement begins
• Develop compelling, differentiated solutions that connect Ericsson's capabilities to measurable customer business outcomes
• Drive disciplined opportunity qualification, pursuit strategy, value articulation, and commercial decision‑making
• Partner with Operations, Delivery, Market Areas, Customer Units, and Networks Services Leadership to drive business outcomes
• Accelerate adoption of AI‑enabled capabilities and data‑driven insights throughout the function
• Travel to each of the six regional headquarters and major customer offices at least twice per year

• Proven leadership experience driving business transformations across complex, matrixed organizations
• Demonstrated ability to influence senior customer stakeholders and shape strategic business decisions
• Deep understanding of telecommunications, network deployment, network operations, and managed services
• Exceptional commercial, financial, contractual, and negotiation skills
• Experience developing and executing growth strategies that deliver measurable business outcomes
• Outstanding communication, relationship management, and stakeholder leadership capabilities
• Strong analytical skills with a track record of converting market intelligence into winning strategies
• Experience building high‑performing teams and sustaining a culture of accountability and excellence
• Bachelor's degree in Business, Engineering, Technology, or a related field; advanced degree preferred
• Ability and willingness to travel extensively throughout the Americas

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

United States (US) || Plano (Country/ City)

Technical & Solution Sales Support

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge,…