Samsung B2B Client Success Manager

Job Type:Regular

Work Location:

Samsung Electronics America - Plano, TX 75023

Overview:2020 Companies seeks a full-time B2B Client Success Manager to represent our client, Samsung Electronics America.

Pay:
Annual Salary $105,000

Location:

Based in Plano, TXAre you an experienced B2B Client Success Manager who thrives on building strong client relationships and delivering exceptional customer experiences? We're seeking a Samsung Enterprise Services Account Manager to serve as the trusted advisor for enterprise customers, ensuring their business needs are  this role, you'll manage a portfolio of existing enterprise accounts, acting as the primary point of contact for customers while partnering with Samsung teams, cross-functional departments, and third-party partners to ensure seamless service delivery.

You'll develop strategic account plans, resolve complex customer issues, conduct business reviews, and help drive customer satisfaction, retention, and long-term growth.

The ideal candidate has a proven background managing existing enterprise accounts within the technology, telecommunications, or mobility industry, excels at building executive-level relationships, and is comfortable balancing strategic planning with day-to-day account management.

Experience with enterprise mobility solutions or Mobile Device Management (MDM) is a plus.

If you're a proactive relationship builder with strong business acumen, excellent communication skills, and a passion for delivering outstanding customer service, we'd love to hear from you.

What We Offer:

Paid weekly

Next-day pay on demand with Daily Pay Eligible  for medical, dental, and vision benefits

Eligible for 401k with company matching

Scholarship opportunities for employees and direct family members

Employee Assistance Program Paid Time Off Paid Holidays

Job Description:

Key Responsibilities Serve as the main liaison between Samsung and enterprise clients, ensuring high levels of customer satisfaction

Develop and maintain strong, long-term relationships with key stakeholders and decision-makers

Understand client business objectives and align Samsung solutions to meet their needs

Provide regular updates on product offerings, promotions, and service enhancements

Address and resolve client concerns promptly, escalating issues when necessary

Track and report on account performance, including sales metrics and customer feedback

Work closely with sales, marketing, and technical teams to ensure seamless service delivery

Prepare and present business reviews and strategic plans for key accounts

Stay informed about industry trends and competitor activities to identify new business opportunities

Provide regular activity reports, post-mortems, and other ad hoc reports

Enhanced Activities Lead internal projects aimed at improving account management processes and customer engagement strategies

Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery

Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction

Participate in on-call rotations to provide support for urgent client needs

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field

Minimum of 7 years of experience in account management, sales, or customer service, preferably in the technology or telecommunications sector

Proven track record of managing enterprise accounts and achieving sales targets

Knowledge of Mobile Device Management (MDM) is a plus Necessary Skills / Attributes Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams

Excellent problem-solving abilities and a customer-centric approach

Ability to work under pressure and manage multiple priorities effectively

Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word)
Knowledge of mobile devices, enterprise solutions, and emerging technologies is a plus Willingness to travel as needed to meet client and business needs

Enhanced Skills/Attributes Expertise in handling complex client relationships and negotiations

Ability to analyze market trends and develop strategic account…