Renewal Account Manager

Renewal Specialist
Type Full Time
Location Plano, TX
Work Type Onsite

Description Position:
Renewal Account Manager

Location:

On-site — Plano, TX
Team:
Sales
Reporting to:
Chase Bryant, Manager, Account Management

Employment Type:

Full Time
As a Renewal Account Manager, your primary mission is to help churches continue their partnership with Amazing Life by guiding them through the renewal process while identifying opportunities to expand the value they receive from our products and curriculum.
You'll manage a high-volume portfolio of existing church partners, primarily serving smaller churches. Success in this role comes from building relationships at scale—making consistent outbound calls, staying ahead of renewal timelines, and helping churches make confident renewal decisions. Some conversations will be straightforward renewals, while others will uncover opportunities to introduce additional products, upgraded packages, or expanded solutions that better support each church's ministry.
At Amazing Life, we believe our greatest investment is in our people. We are a personal development culture that is passionate about helping our team members grow both personally and professionally. Through coaching, feedback, mentorship, and hands-on learning, you'll have the opportunity to continually develop your skills while building a meaningful career. If you're hungry to learn, open to feedback, and excited to grow, you'll thrive here.
We'll also equip you with everything you need to succeed. You'll receive training on our integrated platform, APlay, which delivers immersive curriculum experiences through Orange content and the Amazing Kids library. Our tools help churches serve kids and families in ways that are seamless, engaging, and transformational.
If you have questions about the role, please feel free to reach out to the hiring manager at  directly.
Responsibilities

• Own the renewal pipeline for a high volume portfolio of existing church partners
• Proactively contact churches through calls, email, and other outreach well in advance of renewal dates
• Guide churches through the renewal process from initial outreach through payment and completion
• Successfully renew customer subscriptions while identifying opportunities for additional products, services, or upgraded packages
• Maintain a consistent cadence of outbound activity to ensure every church receives timely communication
• Deliver product walkthroughs and recommendations that align with each church's ministry goals
• Accurately prepare quotes, process renewals, and coordinate customer payments
• Maintain accurate CRM records, forecasts, and account activity
• Collaborate closely with Customer Success, Finance, and other internal teams to provide a seamless customer experience
• Share customer insights and feedback to help improve our products, messaging, and customer experience
• Meet or exceed monthly revenue and activity goals through disciplined pipeline management

What You Bring

• A coachable mindset, a desire to learn, and a passion for serving churches
• Excellent communication skills with the confidence to build relationships over the phone and through email
• Strong organization and followthrough—you manage multiple conversations and deadlines without letting details slip
• A proactive, high energy work style with the ability to maintain consistent outbound activity
• Strong problem solving skills and the ability to overcome customer objections with professionalism and care
• Either proficiency or aptitude to learn CRM tools and pipeline management systems (e.g., Hub Spot, Salesforce)

Bonus If You Have

• 13 years of experience in sales, renewals, customer success, account management, or another customer facing role
• Experience working with subscription based or recurring revenue businesses
• Demon…