Sales Development Representative

Are you hungry to break into tech sales and become a top performer? Do you thrive in a fast-paced environment where you can learn, grow, and make a real impact? If yes, then this is the opportunity for you! As a Sales Development Representative (SDR) at Service Factor, you'll be the crucial first point of contact in our sales process — qualifying prospects and uncovering valuable opportunities through strategic conversations.

Your role focuses on scheduling product demos and conducting thorough discovery calls, setting the foundation for our Account Executives' success.

Service Factor (powered by Team Management Systems) is a vertical SaaS platform that supports mission-critical field service, billing and back office operations for HVAC, electrical and plumbing contractors. For 30+ years, Team Management Systems has been helping HVAC, electrical & plumbing businesses run their day-to-day,and we are at a unique inflection point in the business. We have a loyal customer base, a strong product and new ownership that is focused on growth.

We are looking for a Sales Development Representative (SDR) to be the first point of contact in our sales process. You’ll find and qualify prospects, and uncover valuable opportunities through conversations. In this role, you’ll work closely with our Sales Manager - helping schedule product demos, conducting discovery calls and booking more meetings.

The role includes researching target markets, engaging prospective customers to understand their needs, and scheduling product demonstrations for the sales team. You will collaborate closely with sales and marketing colleagues to execute campaigns, track outreach activities, and maintain accurate records in CRM systems.

In this role, you’ll get:

• Ground-Floor Impact: our SDR function is small and growing, so what you build - outreach cadences, talk tracks, playbooks - shapes how this team operates, not just executes someone else's machine.
• Fast-Track Your Sales Career: hands-on training and mentorship to master the fundamentals of sales, with a clear growth path toward more responsibility.
• Direct Access to Leadership: you will work closely with the Sales Manager day to day, with direct access to the CRO
• Earning Potential: your hard work is directly rewarded, the more pipeline you generate, the more you earn.

• Generate new business opportunities through outbound prospecting (calls, emails, Linkedin and other creative channels you source)
• Qualify inbound and outbound leads through discovery conversations and book product demos for our Sales Manager
• Learn and use our sales tech stack (Zoho CRM, Calendly, etc) to manage your daily activity and pipeline.
• Collaborate with our Sales team on outreach strategy, targeting, and handoff quality.
• Continuously refine your pitch and process through coaching, call reviews, and feedback.

• 0-4 years of experience in a corporate or customer-facing environment. Recent graduates and career changers with a passion for sales are welcome.
• Strong time-management and organizational skills - you run your calendar and pipeline, not the other way around.
• Excellent verbal and written communication skills across all channels, you build rapport easily and speak clearly and persuasively.
• Comfort learning new software quickly; CRM experience is a plus.
• A strong sense of urgency and a results-oriented mindset.
• A coachable attitude and a genuine hunger for feedback.
• Experience with CRM software and sales outreach tools.
• Comfort working with contractors or in a SaaS, technology, or field service environment is a plus.
• Compensation:
  
  Competitive base salary plus performance-based incentive compensation. Base salary ranges from $50,000 - $60,000/annually.
• Benefits:
  Health insurance from Day 1, parental leave, generous PTO
• Hybrid:
  You will be required to be on-site in Plano, Texas for 1-2 days a week if you live within a 40 mile radius of the office.

Equal Opportunity

Employer:

Service Factor is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy, genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. We encourage people from all backgrounds to apply.