Client Director; onsite

Client Director (on-site) - Plano, TX

Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!

Have you ever used a tablet to pay at a restaurant? We pioneered the pay-at-the-table concept and we’re cooking up a plan to transform the restaurant industry. Our recipe for success has been adapting and growing to exceed the needs of our clients, such as Olive Garden, Texas Roadhouse, Chili’s and more — helping them create an experience that keeps guests coming back.

Today we have a full menu of solutions, from hardware to software to cloud-based and AI driven products, all focused on helping them create the best guest experience possible to grow their bottom line.

Our advantage is our people—delivering bold solutions that position Ziosk as the leading AI-powered pay-at-the-table and data intelligence provider in the industry.

Want a seat at our table? The Client Director will lead the customer success strategy across an enterprise portfolio, driving client satisfaction, retention and revenue while overseeing the full post-sale lifecycle including engagement, retention, and account growth.

• Personally own the executive relationship, revenue retention, and expansion strategy for a portfolio of enterprise accounts (Fortune 500 restaurant chains), with direct accountability for account P&L.
• Define and lead the customer success and account management strategy, including KPIs such as retention, growth, and customer health.
• Foster strong relationships with key clients to ensure satisfaction and long-term value.
• Identify and engage key stakeholders across the customer organization (IT, Operations, Marketing, Finance, Executive leadership), tailoring Ziosk's value proposition to align with each function's priorities and drive adoption, alignment, and growth.
• Serve as the executive sponsor and strategic advisor, translating business goals into solutions that drive measurable outcomes and long-term growth.
• Partner with Sales and Product to support renewals, expansions, and customer feedback loops.

• Enterprise Account Strategy Development:
  Create and execute long-term, customer-specific account plans aligned with both client goals and company growth targets.
• Revenue Growth & Expansion Execution:
  Drive upsell and cross-sell by multi-threading across the enterprise, tailoring Ziosk's value proposition to key personas (IT, Ops, Marketing, Finance, Executive leadership) to unlock budget, alignment, and expansion.
• Customer Success Orientation:
  Understand client objectives and ensure the SaaS solution delivers measurable value and outcomes.

• Strategic Ownership:
  Set clear account-level goals and success metrics, driving accountability across internal teams to deliver against customer and business outcomes.
• Cross-Functional Leadership:
  Influence cross-functional teams (Product, Engineering, Operations, Sales) to align on priorities, drive execution, and support customer growth, retention, and expansion.

• Executive Relationship Management:
  Build trust-based relationships with senior stakeholders (VP/C-level) while establishing strong connections across key functions (IT, Operations, Marketing, Finance) to ensure alignment, advocacy, and long-term partnership.
• Strategic Communication & Influence:
  Communicate Ziosk's value proposition across stakeholder groups, tailoring messaging to each persona's priorities to influence decision-making, drive alignment, and support adoption and growth.

• Manage revenue forecasts, budgeting, and reporting for existing accounts, using a consultative selling approach to align solutions with customer…