Part-Time Security Operations Operator

Overview

As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two‑way audio and video surveillance system installed at the customer location, the Coordinator will perform regular scheduled virtual security checks and tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators serve as the primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system‑related questions.

This position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property while advancing your expertise in a fast‑paced, technology‑driven environment.

Shift

Hours:

Availability between 10:00am and 2:00pm, with work hours scheduled within this time range based on labor demands.

Starting Pay Rate: $20.00 per hour (excluding shift differential).

Location:

On‑site in the Interface Operations Center.

Shift Differentials:

• Standard Pay Rate – applies to hours worked during core daytime period (6:01am – 4:59pm) on regularly scheduled business days.
• Evening Differential – +$0.50 per hour for hours worked between 5:00pm and 9:00pm.
• Overnight Differential – +$1.00 per hour for hours worked between 9:01pm and 6:00am.
• Weekend Differential – +$1.00 per hour for any hours worked on Saturdays or Sundays.

Monthly Performance Bonus:
Eligible for a Performance Monthly Bonus Award Program after 90 days of successful active employment, with potential monthly bonuses up to $100.00.

• Perform remote security checks and virtual tours of customer locations, observing all areas for potential security vulnerabilities and unusual activities.
• Conduct virtual security escorts to safeguard customers during business openings, closings, and upon request.
• Communicate with customer locations using state‑of‑the‑art two‑way audio and video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and dispatching emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation with the system of record (automation system).
• Comply with all interface policies as stated in the Interface Employee Handbook and Employee Safety Manual.

• High school diploma or GED equivalent.
• Preferred:
  Two years of experience in customer service, call center, dispatch, or security roles.
• Excellent communication and interpersonal skills, ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high‑pressure situations while demonstrating professionalism.

iSOC Coordinators work in a state‑of‑the‑art security monitoring operations center equipped with the latest video surveillance technology and alarm monitoring software. Operators are trained to handle multiple security events simultaneously, using advanced monitoring tools and proprietary software integrations for efficient video monitoring.

Interface Systems is an Equal Employment Opportunity employer – all qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin, ancestry, gender, sexual orientation, pregnancy, gender identity, physical or mental disability, veteran status, genetic information, citizenship, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, please contact