Alarm Dispatcher

Overview

As a Level 3 iSOC Coordinator, you will manage real‑time interactions and interventions during critical security events. You will conduct live audio communication with individuals at monitored sites, use two‑way systems to prevent security breaches, manage incidents such as trespassing, and de‑escalate potential threats. Rapid decision‑making, alarm verification, video monitoring, and clear communication with customers and emergency personnel are essential to resolve incidents in real time.

• Shift
  
  Hours:
  
  Availability required between 5am‑2pm, with 8–10hour shifts offering flexible schedules.
• Full benefits beginning on Day1 of employment, including 3weeks paid vacation and 10days paid sick leave.
• Uncapped employee referral bonuses.
• Shift differential: 25‑hour differential rates for evening, overnight, and weekend work.
• Monthly Performance Bonus: eligible for up to $1,000per month after 90 days of active employment.
• Monthly Attendance Bonus: up to $250per month (up to $3,000per year) for eligible full‑time employees after 90 days of active employment.
• Start dates:
  June
  152026 or June
  292026.

• Perform remote security checks and virtual tours of customer locations to identify potential vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business opening, closing, or upon request.
• Communicate with customer locations using two‑way audio/video surveillance technology and take appropriate action based on severity or instruction.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record (automation system).
• Monitor, verify, and respond to alarm signals; call to verify validity and perform video verification of alarms.
• Notify specified individuals via telephone of an alarm or event according to customer‑specific instructions.
• Provide critical life‑safety support by ensuring clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Assist with basic alarm support such as arming, disarming, and resetting alarms/signals.
• Manage live audio interactions in response to alarm events or customer requests, using two‑way audio systems to communicate directly with site occupants.
• Use two‑way audio to intervene during real‑time incidents, projecting authority and maintaining clear communication.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de‑escalation or rapid decision‑making.
• Document all interactions and ensure proper follow‑up to resolve incidents.
• Generate detailed reports on alarm responses and life‑safety interventions.
• Interface offered learning courses may be necessary when pursuing further certification(s).

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high‑pressure situations, demonstrating professionalism while working through urgent or critical events.

iSOC Coordinators work in a state‑of‑the‑art monitoring operations center equipped with video surveillance, two‑way audio communication systems, and intuitive alarm‑monitoring software. Operators are trained to handle multiple security events simultaneously, utilizing advanced monitoring tools, proprietary software integrations, and workstations designed for video‑monitoring efficiency.

Interface Systems is an Equal Employment Opportunity employer – all qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Disparate treatment shall include, but not be limited to, employment decisions and benefits, layoff or termination, rates of pay or other compensation, and selection for training, including apprenticeship.