GSOC Supervisor in Dallas Metro​/Plano

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed.

Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

GSOC Supervisor – Dallas Metro – Plano Area

Are you a security professional with sharp decision‑making skills and a passion for keeping operations running smoothly? We’re looking for a GSOC Supervisor to take charge, manage critical incidents, and lead our security team to excellence.

• Oversee day‑to‑day operations of the Global Security Operations Center (GSOC).
• Monitor and assess real‑time security threats, incidents, and emerging risks.
• Lead and develop a team of security operators to maintain a proactive security posture.
• Coordinate emergency response efforts and communicate effectively with key stakeholders.
• Implement and enhance security protocols, leveraging the latest technology.
• Supervise GSOC Officers – manage, train, and provide guidance to GSOC personnel to ensure efficient operations.
• Schedule and assign tasks – oversee shift scheduling, workload distribution, and task assignments to maintain 24/7 security coverage.
• Quality Control – ensure all reports, logs, and security responses meet organizational standards.
• Communication & Coordination – serve as a key point of contact between the GSOC, internal departments, law enforcement, emergency responders, and contract security management/security management.
• System Maintenance & Upgrades – work with IT teams to maintain and enhance security technologies, including video surveillance, access control, and monitoring tools; inform the security manager and security management of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems.
• Process Optimization – continuously improve security protocols, response strategies, and risk mitigation procedures.
• Training & Drills – conduct initial GSOC Officer training, security awareness training, emergency drills, and simulation exercises to prepare staff for real‑world scenarios.
• Manage incident management and crisis response coordination.
• Create and enforce standard operating procedures (SOPs) for security operations.
• Prepare and write reports for security incidents and compliance audits.
• Use Microsoft Office Suite, security software, and reporting tools effectively.

• 3–5 years of experience in security operations, law enforcement communications center, emergency response, or a related field.
• Prior experience in a Global Security Operations Center (GSOC) or Security Operations Center (SOC) environment is highly desirable.
• 2–3 years of supervisory or leadership experience in a security‑related role.
• Knowledge of risk assessment, crisis management, and emergency response protocols.
• Proficiency in security monitoring systems, access control, and surveillance technologies (CCTV, intrusion detection, and alarm systems).
• Strong team management and leadership abilities.
• Excellent decision‑making and problem‑solving skills, especially under pressure.
• Strong verbal and written communication skills to coordinate with stakeholders, law enforcement, and executive leadership.
• Ability to develop training programs, conduct security drills, and educate staff on security protocols.
• Typing speed of 55–65 words per minute.

• Salary: $54,080.00 per year.
• Bonus for having a Texas Guard Card at hire: $50.00 (redeemable after completion of a 90‑day probation period).
• Work schedule:
  
  Monday – Friday, 7:00 AM – 3:00 PM.
• Benefits include: 401(k), medical, vision and dental insurance, short‑term disability, critical care/hospital indemnity, complimentary life insurance, pet insurance, legal assistance/guidance, identity theft protection, paid on‑the‑job training, paid time off, bi‑weekly pay, competitive compensation, career advancement opportunities, continuous learning opportunities through LMS, employee assistance program (EAP), employee recognition events, employee performance incentives/rewards.

• Competitive Pay & Benefits.
• Fast‑Paced & Dynamic Work Environment.
• Growth & Advancement Opportunities.
• Be at the Forefront of Global Security.

EOE/M/F/D/V.