Security Monitoring Dispatcher

Overview

As a Level1 iSOCCoordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging advanced two‑way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks and tours. Coordinators help protect customers during key moments, such as business openings and closings, and serve as a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system‑related questions.

This position offers the opportunity to develop skills in security operations, customer communication, and emergency response.

• Shift
  
  Hours:
  
  Position requires availability between 10am‑2pm (based on labor demands).
• Starting Pay Rate:$20.00per hour (not including shift differential).
• Shift Differential:
  Standard Pay Rate during core daytime period (6:01am–4:59pm). Evening Differential:$0.50per hour (5:00pm–9:00pm). Overnight Differential:$1.00per hour (9:01pm–6:00am). Weekend Differential:$1.00per hour (12:00am–11:59pm on Saturdays or Sundays).
• Monthly Performance Bonus:
  Eligible for Performance Monthly Bonus Award Program after 90days of active employment, up to $100.00 bonus award each month.
• Uncapped employee referral bonuses.
• Training provided. Start dates:
  
  August
  32026 and August
  172026 (Day1 Orientation Class occurs bi‑weekly).

Successful completion of a pre‑employment drug screening and background check is required.

• Perform remote security checks and virtual tours of customer locations.
• Conduct virtual security escorts to safeguard customers during openings, closings, or upon request.
• Communicate with customer locations using two‑way audio/video surveillance technology.
• Take appropriate action based on severity or instructions, including contacting customers and dispatching emergency services (police, fire, medical).
• Answer inbound phone calls to resolve, elevate, or support security and system‑related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation using the automation system.
• Comply with policies and procedures outlined in the Interface Employee Handbook and Employee Safety Manual.

• High school diploma or GED equivalent.
• Preferred:
  Two years of experience in customer service, call center, dispatch, or security roles.
• Excellent communication and interpersonal skills.
• Strong active listening skills to understand customer needs.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high‑pressure situations.

The iSOC Coordinators work in a state‑of‑the‑art security monitoring operations center equipped with advanced video surveillance, two‑way audio communication systems, and intuitive alarm monitoring software. Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S.

Interface Systems is an Equal Employment Opportunity employer—all qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such actions include recruitment, selection, wages, promotion, training, and retention.

If you need assistance or an accommodation during any phase of the interview process due to a disability, please contact us at  Any information will be treated as confidential and used only to determine an appropriate accommodation as part of the recruiting process.