Field Support Specialist

Benefits:

• 401(k)
• Health insurance
• Opportunity for advancement
• Paid time off

Residential and Commercial Glass Services Field Support Specialist (Glass/Showers/Windows/Doors)

If you are a Glass, Shower and Window Expert, this is the position you have been waiting for! The Glass Guru is a rapidly growing national franchise brand with more than 85 locations across the U.S. To support continued expansion, we are focused on building the right team—bringing in high-impact talent dedicated to strengthening franchise support, driving performance, and fueling sustainable growth across our network.



Position Overview :
The Field Support Specialist will assist our franchisees and their teams with all aspects of franchisee field services support for our menu of products and services including measuring, pricing, installation procedures, safety, ordering and vendor relations. Additional projects and tasks may be assigned by the VP of Franchise Support.

Job Functions:

• Answer and respond to incoming field services support requests via hotline, tickets, and email
• Troubleshoot basic to complex field service and operational issues across our menu of services
• Provide clear, step-by-step guidance to franchisees
• Standardize and enforce quality measurement protocols for all service offerings
• Create and maintain technical guides, diagrams, videos, and field resources
• Support new franchisee onboarding and field coaching
• Assist with basic glass (glazing) to advanced services (showers, windows, light commercial)
• Infrequent travel to franchisee locations may be required at the request of the VP of Franchise Support
• Reduce errors, rework, and inefficiencies

Requirements
We are looking for hard-working, team players who possess:

• Expert glazing, windows, doors, shower experience
• Hands-on glass: IGU, windows, field troubleshooting
• Expert project evaluation and field assessment
• Real-world problem-solving in customer homes
• Teaching and guiding franchisees, not just reporting
• Passionate about supporting independent owners
• Willing to travel to franchise locations

**
* Please note:

This is a trade/field support role, not IT or Tech Support. Journeyman Level Glass/Glazing Experience is required.

Benefits:

• Medical, Dental, 401k with match, and paid time off.
• Remote or hybrid flexibility for highly qualified candidates.
• *** A salary range is noted for compliance with applicable state laws. The salary for this position may vary based on the candidate's location. We strive to offer competitive compensation that is commensurate with the local cost of living and market conditions. As a result, the final salary package will be determined after considering the candidate's skills, experience, qualifications, and the geographic location where the work will be performed.

Physical Requirements :
Ability to stand, walk, and move around for various and sometimes extended periods of time. Capable of lifting and carrying objects weighing up to 50 pounds infrequently. Must have adequate hearing abilities to effectively communicate with team members and respond to auditory cues and conduct telephonic conversations. Stamina and resilience to handle situations that may be deemed high-stress and/or sensitive and emotionally triggering while interacting with Franchisees.

Please note that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The duties and requirements listed are intended to establish the general nature of the work and are not to be considered an exhaustive list.

Our company is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. We embrace diversity and inclusion as core values, and we strive to create a work environment that is fair, inclusive, and free from discrimination or harassment.

We believe that diversity brings a wealth of perspectives, experiences, and ideas, fostering innovation and enhancing our ability to serve our customers and communities effectively. Our…