Assistant Site Automation Lead

Assistant Site Automation Lead

Onsite | Plano, Texas

Full-Time, Salaried | $45k - $50k + Equity

Preference given to candidates with open schedule and on-call availability

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you'll serve as the bridge between partner operations, maintenance, and Fulfil engineering - ensuring safe, reliable, high-performance system operation.

Unique opportunity:
Pre‑launch, take part in site deployment, from bring‑up and commissioning, through partner handover and site acceptance testing, into full production.

Requirements:
Open availability from May through November, with a standardized production schedule in place by Q4 2026.

• System Monitoring & First‑Level Diagnostics
  • Monitor daytime performance and conduct health checks of Fulfil's robotic automation systems.
  • Perform Tier‑1 troubleshooting; triage issues, complete minor interventions (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post‑mortems.
  • Support maintenance by documenting issues clearly and handing off higher‑complexity work.
• Operational Leadership
  • Act as the on‑call technical and operational escalation point for partner teams.
  • Make real‑time decisions that balance system uptime, safety, and production needs.
  • Track and report reliability metrics to contribute toward achieving uptime goals.
  • Ensure a safe operating environment through routine audits and adherence to procedures.
• Cross‑Functional Collaboration
  • Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
  • Participate in structured testing, validation, and rollout of new features and hardware.
  • Contribute to root‑cause investigations and provide actionable feedback to engineering.
  • Help refine operating procedures and support continuous improvement initiatives.
• Partner Support & Training
  • Provide steady, high‑confidence technical support to onsite partner operators.
  • Train partner team members on best practices for system interaction, recoveries, and safety.
  • Ensure partners feel supported, informed, and empowered in daily operations.

• Experience in robotics, automation, industrial equipment, technical field support, or similar environments.
• Strong mechanical/electrical aptitude and comfort working hands‑on with hardware.
• Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with ability to explain complex system behavior simply.
• Calm, detail‑oriented decision‑maker who performs well under pressure.
• Comfortable using dashboards, logs, and diagnostic tools.
• Reliable, self‑motivated, and able to operate with a high degree of ownership.
• Flexible schedule - preference for candidates with open availability.
• Bonus Experience (Not Required)
  • Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
  • Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
  • Experience supporting deployments, pilots, commissioning, or on‑call rotations.
  • Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

• Early‑stage exposure to a fast‑scaling robotics company.
• Salary + equity in a mission‑driven organization.
• Full medical, dental, vision, and 401(k) benefits.
• A supportive, high‑ownership operational culture.
• Opportunities to work closely with engineering and help shape a live automation system.