Eligibility Specialist - Plano, TX

Position Summary

WIOA Eligibility Specialist – responsible for conducting eligibility screenings, verifying documentation, and building participant cases in compliance with WIOA guidelines. Reports directly to the WIOA Program Manager and ensures timely, accurate processing of participant files to support enrollment and service delivery.

• Provide information about workforce services
• Process screenings and applications to determine eligibility for customers in East Texas
• Enter source document data into case management and document storage systems
• Maintain database by entering new and updated customer information
• Process customer documents by reviewing data for deficiencies
• Resolve discrepancies by using standard procedures or returning incomplete documents to the supervisor for resolution
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases
• Accurately document customer interactions through well‑written case notes
• Ensure that case files meet or exceed the programmatic requirement
• Maintain operations by following policies and procedures
• Demonstrate working knowledge of office equipment, computer software, and computer hardware
• Work as part of a team to achieve a common goal
• Approach each day and task with a "ZAG" mindset
• Perform other duties and projects as needed

• Bachelor’s degree or higher or an equivalent combination of education and experience
• 2+ years of work experience combining elements of training, customer service, and working with a culturally diverse customer base with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Personal computer literacy required, including effective use of the Internet, e‑mail, and Microsoft Office (Word, Excel, and Outlook)
• Ability to meet and/or exceed set goals and objectives
• Exceptional time‑management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• Valid driver’s license

• Bilingual in English and Spanish
• Experience and knowledge of WIOA and TANF workforce development contracts/programs
• Outstanding ability to multitask and be proactive

• Employment type:
  
  Full‑time, non‑exempt employee
• Job site:
  Onsite
• Salary: $45,000 - $55,000 per year
• Travel: 25% travel within the region

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

Career Team is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.