Bilingual Shelter Case Manager

BILINGUAL SHELTER CASE MANAGER JOB DESCRIPTION

FLSA STATUS:
Exempt / Full-time

SUMMARY:

The Shelter Case Manager provides trauma-informed, survivor-centered advocacy and case management services to survivors of domestic violence residing in the emergency shelter. The Shelter Case Manager is committed to promoting a strengths-based, culturally responsive approach, the Shelter Case Manager fosters an environment of safety, dignity, empowerment, and respect while honoring each survivor's autonomy, resilience, and lived experience.

determination.

DIRECT REPORT:
Senior Manager of Support Services

LOCATION:

Plano Shelter
* Ability to travel to office locations and provide client accompaniment.

SCHEDULE:

Monday – Friday – Generally 9-5 business hours with the ability to set a schedule to meet clients' needs. Some weekends if needed

Hope's Door New Beginning Center (HDNBC) is a non-profit agency providing a continuum of care for individuals who are victims of domestic abuse. HDNBC provides safety, healing, advocacy, and prevention. Find out more here:(Use the "Apply for this Job" box below)..org

• Provide survivor-centered, trauma-informed advocacy and case management services grounded in compassion, empathy, respect, and empowerment.
• Promote and contribute to a workplace culture that values diversity, equity, inclusion, cultural responsiveness, and respect for all individuals.
• Maintain an active caseload of approximately 10–20 survivors, dedicating a minimum of 20 hours per week to direct client services.
• Conduct comprehensive intakes, needs assessments, and ongoing evaluations to identify survivor strengths, priorities, barriers, and service needs.
• Collaborate with survivors to develop individualized service plans that reflect their self-identified goals, choices, and unique circumstances.
• Assist survivors in identifying, setting, and achieving short- and long-term goals related to safety, stability, housing, financial empowerment, legal needs, and overall well-being.
• Maintain regular contact with shelter residents to provide ongoing support, advocacy, case management, and follow-up services.
• Provide information, education, and referrals that support informed decision-making, self-determination, and access to community resources.
• Assist survivors with applications, forms, documentation, and processes necessary to access services, benefits, housing, legal assistance, and other resources.
• Assess eligibility for agency programs and services. When individuals do not meet program eligibility requirements, provide information, referrals, and connections to alternative community resources whenever possible.

• Conduct individualized safety planning with survivors and support the ongoing review and adaptation of safety plans as circumstances change.
• Receive and assess crisis calls, urgent service requests, and walk-in inquiries to determine immediate safety concerns and appropriate interventions.
• Provide trauma-informed crisis intervention, emotional support, and advocacy to survivors experiencing immediate safety concerns or other crises.
• Demonstrate flexibility in supporting crisis advocacy functions during periods of increased demand, staff absences, or operational necessity.

• Provide information regarding survivors' legal rights, options, and available resources to support informed choices and access to services.
• Advocate alongside and on behalf of survivors to reduce barriers and increase access to community resources, services, and systems.
• Provide accompaniment and advocacy, upon survivor request, during interactions with law enforcement, court proceedings, medical appointments, housing appointments, and other service providers.
• Support survivors in navigating complex systems while respecting their autonomy and right to make their own decisions.

• Facilitate support groups, educational workshops, and other programming that promote healing, resilience, self-advocacy, empowerment, and community connection.
• Utilize strengths-based approaches that recognize and build upon survivor resilience, capabilities,…