Technical Manager; Salesforce Platform

Overview

Technical Manager (Salesforce Platform) – Toyota Financial Services.

Location:

Plano, TX. This role leads the architecture and development of Salesforce platforms, integrating with cloud‑native services and enterprise systems.

• Lead the design and implementation of Salesforce Service Cloud, Experience Cloud, Omni‑Channel, and related technologies to create scalable, secure, and extensible platforms.
• Own complex, cross‑domain technical initiatives spanning Salesforce, backend services, integrations, and cloud infrastructure.
• Drive architecture decisions and engineering best practices to ensure operational excellence, performance, and resilience.
• Collaborate closely with product, operations, and business stakeholders to translate requirements into robust technical solutions.
• Mentor and influence engineering teams through design reviews, pair programming, and architectural guidance.
• Innovate by integrating emerging AI‑powered development tools and automation into the software lifecycle.
• Ensure platform security, compliance, and observability through thoughtful design and implementation.

• Bachelor’s degree or equivalent experience in software engineering.
• 12+ years of hands‑on software development experience, with a proven track record of designing and operating large‑scale, production‑grade systems.
• Advanced expertise in Salesforce Service Platform technologies including Service Cloud, Experience Cloud, Omni‑Channel, Apex, Lightning Web Components, Omni Studio, and Salesforce Shield.
• Deep understanding of Salesforce integration patterns using REST, Bulk APIs, Platform Events, Streaming APIs, and middleware.
• Strong technical foundation in distributed systems, cloud‑native architectures (preferably AWS), RESTful APIs, event‑driven architectures, and microservices.
• Demonstrated ability to build scalable, reliable, and high‑performance applications with a focus on operational excellence.
• Experience with CI/CD tools such as Copado or Harness integrated with Salesforce.
• Practical knowledge of observability, application security, compliance, and performance optimization.
• Exposure to GenAI‑powered software development lifecycle practices, including AI‑assisted development, testing, and code review.
• Added bonus:
  Salesforce Certified Platform Developer I & II, Service Cloud Consultant, Application Architect, or System Architect certifications.
• Highly preferred:
  Salesforce Certified Technical Architect (CTA).
• Additional years of experience leading technical initiatives in enterprise Salesforce environments.
• Expertise in integrating AI capabilities safely into enterprise platforms to drive innovation and productivity.

• Professional growth and development programs, including tuition reimbursement.
• Team Member Vehicle Purchase Discount.
• Toyota Team Member Lease Vehicle Program (if applicable).
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match and an annual retirement contribution regardless of your contribution.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools and more.
• Tax‑advantaged accounts:
  Health Savings Account, Health Care FSA, Dependent Care FSA.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.