Salesforce Senior Technical Lead Amazon Connect

Req : 367016

We are currently seeking a Salesforce Senior Technical Lead with Amazon Connect to join our team in Plano, Texas (US-TX), United States (US).

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products.
• Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality.
• Develop custom solutions and interfaces leveraging the Salesforce platform.
• Lead the technical delivery of Salesforce implementations, including the development of custom solutions and interfaces, managing technical scope and client expectations, and maintaining system integrity.
• Create and maintain comprehensive technical documentation, including design specifications, deployment guides, and system support guides.
• Lead and manage end-to-end Salesforce projects.
• Design and develop customizations using  developer toolkit.
• Architect, design, and develop custom applications on the Salesforce platform using Apex programming.
• Establish and maintain user roles, profiles, security settings, access levels, and sharing rules.
• Perform data migration and maintain data quality using standard Salesforce data tools.
• Guide and mentor the development team, ensuring code and design quality.
• Collaborate with stakeholders to manage and prioritize project backlogs.
• Stay current with Salesforce updates and new technologies and leverage them to bring business benefits.
• Ensure the Salesforce system aligns with company’s business processes and collaborate with stakeholders to continually improve and further optimize the system.
• Perform code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used.
• Provide mentorship and supervise the development team.
• Stay up to date with the latest Salesforce updates and features to provide guidance on best practices and new functionalities.
• Designing and implementing Salesforce-based systems and applications to meet business requirements.
• Leading a team of Salesforce developers and ensuring best practices in development and integration are followed.
• Collaborating with stakeholders to gather requirements and define project scope, while maintaining high technical standards.
• Provide technical expertise and guidance to business stakeholders to ensure effective use of Salesforce for their needs.

• 12+ years of experience in the Salesforce ecosystem and integrations with various systems.
• 6+ years of experience working as a Salesforce Technical Lead.
• 5+ years of experience in Salesforce Service Cloud Voice (SCV).
• 5+ years of experience in Amazon Connect ecosystem (application, telephony, routing, AI, and Dev Ops layers).
• 6+ years of experience in Salesforce architecture, services, and security model.
• 6+ years of experience in Salesforce Development Toolkit (Apex, Visualforce, Lightning, etc.).
• 6+ years of experience in Salesforce’s data model and how and when to create custom objects, junction objects, and other model items.
• 5+ years of experience with Agile development methodologies and tools (e.g., Jira).
• Experience in Databricks.
• Excellent analytical, problem-solving, and communication skills.
• Experience leading and mentoring a team of developers.

• Platform Developer I
• Certified Sales Cloud and Service Cloud

• BS/MS degree in Computer Science, Information Technology, or a relevant field.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.