Software Support Manager

Required Travel:
Minimal

Managerial:
Yes

Work Locations:
Plano, TA –or– Atlanta, GA

Co‑lead a software development lifecycle in support of a large U.S. based Telco BSS customer migration, to meet the Scope, Quality and Time. Responsible for Team and People management.

• You will be responsible for leading a multi‑scrum team and managing the daily delivery of migration software (planning, execution, monitoring, risk management, resolution of issues, and achievement of the targets) within agreed quality, time, budget, and other agreed critical metrics/SLAs
• You will lead the team to resolve technical challenges, lead unit level initiatives to build technical proficiency to meet the needs of the team or unit
• Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end‑user experience.
• Lead multiple interfaces (internal and external), relationships and communication to ensure software delivery is aligned to meet not only the customer requirements, but also adds value to their business

• Past BSS customer migration experience with complex transformations
• Strong client communication skills
• Bachelor's degree in Science/IT/Computing or equivalent
• Minimum 10 years of experience in driving complex migration solution architecture challenges
• Significant proficiency/in‑depth knowledge in the domain (technology and/or products)
• Previous experience in leading tasks or mentoring engineers
• Detailed understanding of software development methodologies, principles and procedures and related software management tools

• You will be challenged with leading and mentoring a few development teams & projects
• You will join a strong team with lots of activities, technologies, business challenges and a progression path
• You will have the opportunity to work with the industry most advanced technologies

Applicants must be legally authorized to work in the United States for any employer. We are unable to sponsor or take over sponsorship of an employment visa at this time or in the future for this position.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce.