ServiceNow Developer

Servicenow Developer

The Service Now Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the Service Now platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related Service Now capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage Service Now AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving Service Now ecosystem.

• Align Service Now platform capabilities to business strategy and Service Now roadmap
• Develop, test, and implement new capabilities on the Service Now platform
• Assist with Service Now upgrades, action skipped changes, and create/run tests
• Stay current on Service Now products and applicable integrated technologies

• 3+ years as a Service Now Developer with experience developing in the following areas:
• ITSM:
  Incident, Problem, Change, Service Catalog
• Service Portals
• Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
• Application integrations using APIs, web services, scripts, transform maps, etc.
• Scoped Applications
• Scripting in Service Now
• Test Management and ATF
• ITOM:
  Event Management, CMDB, Discovery, Service Mapping
• 1+ years as member of an Agile, Scrum, or Kanban team
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
• Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
• Comprehension of the Service Now CSDM model
• Experience designing and deploying AI solutions on and off the Service Now platform, with strong AI prompt engineering skills
• Strong communication skills that include the ability to write clearly and concisely
• Knowledge of database fundamentals

• CSM:
  Case Management, Agent Workspace, Communities
• Performance Analytics, Dashboards
• Work spaces
• Reporting
• Active Directory/Power Shell
• Transform Maps
• AI Control Tower

• Bachelor's degree in a technical field (or equivalent experience)
• Service Now System Administration
• Any of the following certifications are a plus:
• Service Now Certified Application Developer
• ITIL Foundations
• Service Now Discovery Fundamentals
• Service Now Certified Implementation Specialist – Discovery
• Service Now Advanced System Administration
• Scripting in Service Now
• CCNA or equivalent
• MCSA, RHCSA (Microsoft, Red Hat)

About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career.

We are hiring technologists that want to make a difference.

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

• Job Identification 2026978
• Job Category Technology
• Posting Date 06/24/2026, 06:24 PM
• Job Schedule Full time
• Locations 4849 Greenville Avenue, Dallas, TX, 75206, US 4801 Olympia Park Plaza, Louisville, KY, 40241, US (Hybrid)