Dispatcher II

Join Amrize as a Dispatcher II and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

Dispatcher II is responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT another regulatory requirements. Develop current customer base.

• Personally promote the Core value of Zero Accidents & Incidents to all operations
• Actively engage with customers, haulers and weigh masters to reinforce safe behaviors
• Display a positive a problem solving attitude
• Actively participate and assist with annual Transportation Safety Initiatives for haulers
• Identify substitute products, operating hour adjustments, and service opportunities across site portfolio
• Maintain frequent communication with plant and sales team
• Coordinate directly with customers and contracted haulers;
  Choose best haul solution for each order
• Maintain productive and professional relationships with haulers
• Utilize, maintain and update hauler directory
• Attract new haulers to ensure division has access to the adequate number of trucks
• Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution
• Identify optimization and backhaul opportunities
• Coordinate hauler schedule commitments;
  Monitor reliability/performance;
  Track overall customer and hauler satisfaction
• Document and record all customer/hauler complaints in the system
• Forecast future haul needs (i.e. next 2 weeks)
• Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution
• Ask for additional business from customers and provide leads to sales for potential new opportunities
• Enter complete/accurate customer order details into information systems
• Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team
• Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required
• Communicate with Sales, Operations, and contracted haul companies
• Track various scale information and producing reports to provide metrics, identify areas of improvement and trends
• Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice
• Conduct spot inspections / audits to ensure DOT compliance to minimize risk
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Education: Associate’s degree

Additional Education Preferred: Bachelor’s degree

Required

Work Experience:

3-5 years

Required Computer and Software

Skills:

Ability to use Microsoft Office Software (primarily Excel and Word)

Travel Requirements: 15%

• Ability to count and perform basic math, with or without a calculator
• Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Skills:
  
  Short haul trucking background & phone solicitation skills
• Physical Requirements:
  
  Candidate must be able to sit for long periods
• Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientation
• Completion of IDP
• Must be able to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices. Must be able to use computerized equipment and highly sophisticated computerized devices
• Achievement of logistics profit targets
• Achievement of safety objectives
• Hauler prospecting
• Identifying logistics opportunities
• Ord…