Carrier Operations Representative

Carrier Operations Representative

The Carrier Operations Representative is focused on providing operational support to our customer and carrier sales reps. These activities include responding to inquiries in a prompt, courteous, and effective manner; providing proactive track and trace services; and following standard operating procedures to problem-solve.

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third‑party logistics provider (3PL), we power a "Better Way to Deliver" for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you’ll get by joining the GEODIS team!

• Get Good Money – Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule – Part‑time, full‑time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early – Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break – Paid holidays, time off, short‑term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost – Our "GEODIS Compassion Fund" makes one‑time grants to teammates who have experienced unexpected catastrophes.
• Get Involved – Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN – Work with fun, supportive people just like you!
• Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

* Eligibility varies based on location, job, employee type, or length of service.

• Learn and apply basic brokerage operational knowledge regarding how GEODIS moves freight, including modes of transportation, geography, and the fundamental aspects of our TMS (Mercury Gate).
• Provide assistance to the Carrier Operations Team to vet third‑party carriers and set them up in the RMIS platform.
• Contact carriers for daily tracking of in‑transit shipments and update the TMS system accordingly.
• Ensure carriers are aware of their appointment times or delivery windows at shippers and receivers.
• Determine carrier ETAs for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps.
• Enter valuable information into the TMS system according to standard operating procedures (dispatching – loaded & empty verification – in transit updates).
• Retrieve Proof of Delivery (PODs) from third‑party carriers as necessary.
• Resolve and troubleshoot issues arising during the life cycle of a shipment.
• Escalate all issues to Carrier or Customer Sales Reps in a timely manner when necessary.
• Provide additional ad‑hoc information to carriers as requested, or forward additional carrier requests or concerns to carrier sales rep if necessary.
• Other duties as required and assigned.

• Previous freight brokerage experience preferred.
• Ability and availability to work irregular or extended hours, including afternoons, nights, weekends, and potentially holidays as needed.
• MS Office computer skills.
• Ability to work well independently, occasionally with minimal supervision, and as part of a team.
• Ability to consistently follow existing processes, develop new processes, and maintain required standards, and work with the team to improve them.
• Exceptional customer…