Member Service Support Specialist - Healthcare​/Medical

The member Services Support Specialist will be responsible for accurately entering and reviewing hearing aid orders, assisting with document management, and handling incoming/outbound phone calls. The ideal individual can work independently, learn quickly, and solve problems with maximum efficiency. Additional skills include a high level of proficiency with computers and software, excellent organizational and time management skills, and a detail-oriented work ethic.

• Receive a high volume of hearing aid orders daily
• Maintain call volume satisfaction
• Analyze orders for accuracy and completeness
• Complete data entry of all incoming orders efficiently
• Retrieve, sort, manage, track and file documents
• Process fully executed delivery receipts and purchase agreements
• Recognize incomplete orders and follow protocol to gather complete information
• Educate providers on Nations Hearing processes
• Actively maintain a productive workspace
• Enjoy a fast-paced environment
• Provide answers to a wide variety of questions proficiently
• Acknowledge concerns and offer resolutions
• Follow through on requests in a timely manner
• Email or fax requested documents
• Complete finance applications
• Recognize when to seek assistance
• Safeguard personal and health information

• High School Diploma or equivalent. Minimum 1-year experience in order/data entry.
• Preferred Skills
• Work independently
• Excellent organizational and time management skills
• Computer proficiency
• Decision making/Judgment
• Communication, written and oral
• Enjoy a fast-paced environment
• Accurately entering and reviewing orders with a high level of efficiency