Planner​/Senior Admin Assistant

• Location 600 N Pine Island Rd,Plantation, FL, 33324,United States
• Base Pay $56,000.00 - $58,000.00 / Year
• Relocation Expense Covered No
• Employee Type Exempt FT
• Required Degree 4 Year Degree
• Manage Others No

PCU Group (Royal Peterson Control Union Group) is a global family of companies delivering services in logistics, quality assurance, safety, certification, and risk management. With roots dating back to 1920 in Rotterdam, the group now operates in more than 80 countries and employs over 6,000 people worldwide.

In the United States, the group operates through Control Union (United States), Inc., and Peterson Projects and Solutions North America, headquartered in Plantation, Florida, providing professional inspection, testing, and product certification services across multiple industries. These U.S. operations support companies in meeting national and international compliance standards while contributing to the group’s global reputation for integrity, technical expertise, and reliability.

• Schedule client audits based on requests from Program Coordinators and Assistants.
• Create and maintain clients, projects, programs, audits, and activities in Master Planner.
• Enter shadow audits, joint audits, training, exams, courses, sick days, vacations, holidays, and auditor availability.
• Assign report writing days according to established team parameters.
• Create Master Planner users and logins for new team members.
• Maintain accurate and up-to-date planning information.
• Coordinate interoffice services requested by or provided to CU USA.

• Follow up weekly with clients to confirm, schedule, or reschedule audit dates.
• Contact clients by phone when email follow-ups receive no response.
• Send initial scheduling emails to new clients with available audit dates.
• Send audit confirmation email once the dates are finalized.
• Communicate cancellation fee policies when applicable and immediately notify the appropriate teams and auditors of cancellations or changes.
• Coordinate availability and scheduling with freelance auditors and other offices.
• Process client resignation notifications and include the appropriate Program Coordinator/Assistant and Accounting team.
• Review previous-year audit information quarterly to identify upcoming renewals and notify Program Coordinators.

• Support the tracking of certification schedules, timelines, submissions, approvals, and related activities.
• Retrieve and enter CUSI lists for applicable standards, excluding textiles, every three months.
• Update textile clients individually in the planning list using information from ICU.
• Support the collection and maintenance of auditor qualifications and other required documentation.
• Assist with identifying and coordinating qualifications required for auditors.
• Communicate with internal stakeholders to gather required information, updates, and documentation.
• Maintain accurate records across applicable planning and certification platforms.

• Support the tracking of certification schedules, timelines, submissions, and approvals.
• Manage audit scheduling, renewals, and freelance auditor coordination.
• Monitor Planner KPIs and auditor utilization, with a target of maintaining at least 8 audit days per auditor per month, while leveraging regionalization to optimize scheduling, reduce travel time, and improve operational efficiency.
• Maintain planning, reporting, and data systems, including Power BI, accounting systems, Master Planner, and master spreadsheets.
• Coordinate internal teams, external offices, auditors, and audit logistics, including information needed for invoicing.
• Track activities,…