Sr. Customer Onboarding Analyst

Role Overview

Identifies, defines and implements efficient sales processes, policies and procedures. Manages and coordinates sales support activities including sales reporting information, market coverage data, and quota management and administration. Provides procedural, clerical and administrative support to the sales force. Performs a variety of administrative functions such as office management, order processing, scheduling customer orders, and may assist in customer service functions.

• Audits new account and update requests submitted by sales personnel to ensure compliance with US, Region and Global guidelines.
• Serves as the primary internal contact for sales personnel on customer account and update request issues; assists in determining appropriate processes and course of action for onboarding, account activation, or billing inquiries.
• Responds to sales escalations for assistance processing requests in GO.
• Troubleshoots errors within GO/COMET during account creation, update or CMF maintenance; provides coaching to Sales for Customer Onboarding.
• Serves as intermediary between US & MDM support teams in Service Center.
• Responds to sales inquiries regarding Customer Master File.
• Interacts with Commercial & Finance Teams to verify Customer Master attributes, Customer Linkage, Credit Status and oversees appropriate updates to the Customer Master File requested from these teams.
• Supports the Reseller onboarding process with the goal of implementing an automated solution for this Customer Channel.
• Supports the Commercial Implementation batch process ensuring requests are submitted correctly and completed in a timely manner with the goal to implement an automated solution for US and Regional Commercial Teams.
• Customer Onboarding Reporting with focus on tracking Local CMF SLA, tracking RFCs from Local CMF & MDM CR and compiling analysis for monthly and semi‑annual CRISP reporting.
• Serves as backup for Hierarchy Process during weekly audits and annual Reallocation.
• Serves as technical resource to assist implementing new automated processes within the CMF & Customer Onboarding work streams.

• BS/BA required in related discipline with 5-8 years of experience in related field, or MS/MA with 3-5 years of experience; professional certification required in some areas.
• In-depth knowledge of Excel, SQL, COMET and GO.
• Customer Onboarding & CMF policies experience.

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, and well‑being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. If you believe you might need a reasonable accommodation for any part of the application process, please send an e‑mail to  with your contact information and the requested accommodation. Only messages related to these requests will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. The EEO is the Law and supplement are available here:
Know Your Rights:
Workplace Discrimination is Illegal (dol.gov)