Customer Support Specialist I

ABOUT INSPECTED

Inspected is a fast-growing, tech-enabled platform revolutionizing remote inspections and permitting for the construction industry. We serve homebuilders, HVAC, solar, roofing, pool, and commercial and residential contractors across Florida, Texas, and Tennessee — with new markets coming soon.

We are one of South Florida’s fastest-growing companies with 100% growth for three consecutive years. Our proprietary platform, Permit Hub, is transforming a process that once took months into one that takes days. This is a high-energy, high-growth environment where every team member makes a real and visible impact on our customers and our mission.

The Account Specialist I is an entry-level role on Inspected’s Customer Operations team. This position is designed for individuals who are eager to learn the inspection industry, build strong client service habits, and grow into a long-term career er the guidance of the Team Lead, the Account Specialist I manages a defined set of contractor and inspector accounts, handles day-to-day scheduling and communication, and develops the foundational knowledge needed to advance to Account Specialist II.

Success in this role is built on attention to detail, responsiveness, and a genuine willingness to learn — not prior industry experience. We will teach you the platform, the processes, and the clients. You bring the work ethic and the drive.

Core duties and responsibilities include the following. Other duties may be assigned.

• Manage a defined set of contractor and inspector accounts under team lead guidance, handling day-to-day communication and scheduling with close oversight.
• Monitor assigned inspection schedules and flag conflicts, gaps, or missing information to the team lead promptly.
• Coordinate between contractors and inspectors to confirm required documentation and materials are in place before inspections.
• Always review account notes and history before reaching out to clients or taking any action on an account.
• Respond to client inquiries in a timely and professional manner, escalating issues that require senior knowledge to the team lead.

• Follow established team workflows and documented processes with consistency; ask questions early rather than guessing.
• Maintain accurate CRM records (Hub Spot), logging all client interactions and account activity in real time.
• Complete all assigned tasks within daily time frames, communicating proactively if workload challenges arise.
• Participate actively in all team training sessions and onboarding activities; demonstrate progress in platform knowledge over time.
• Seek feedback from the team lead regularly and apply it; this role is a learning role and growth is expected.

• Communicate clearly and professionally with contractors and inspectors regarding scheduling, missing requirements, and status updates.
• Coordinate with the team lead to prioritize daily workload and ensure assigned accounts are serviced on time.
• This role does not manage sales activities, lead distribution, or new business development.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred but not required
• 0–1 year of experience in customer service, scheduling, or a client-facing role; internship or part-time experience counts
• Strong attention to detail and a habit of checking information before acting
• Clear, professional verbal and written communication skills
• Ability to manage time effectively and ask for help when needed
• Comfortable learning new software and systems quickly; prior CRM experience not required
• Reliable, punctual, and committed to showing up consistently for clients and teammates

• Familiarity with Hub Spot or…