Call Center Collections Representative

Call Center Collections Representative

US DEFAULT GROUP, INC. Plantation, Florida, United States

Robertson, Anschutz, Schneid, Crane & Partners, PLLC is a national law firm specializing in creditors’ rights and real estate law, offering employees the opportunity to work on high-impact legal matters in a fast-paced, collaborative environment with strong growth potential. RASCP fosters a collaborative, performance-driven culture where employees are empowered to take ownership of their work, contribute to meaningful client outcomes, and continuously develop their skills within a fast-paced, evolving legal environment.

Employees benefit from exposure to complex, high-impact legal matters, creating opportunities for professional growth, specialization, and long-term career development in a dynamic and essential sector of the legal industry.

With a team of over 1,100 professionals operating across 20 states, RASCP has a strong reputation for delivering innovative, efficient, and results-driven legal solutions in areas including foreclosure, bankruptcy, litigation, compliance, and real estate matters. RASCP combines the resources and reach of a large organization with a client-focused, boutique-style approach, allowing teams to provide tailored solutions while maintaining strong attorney-client relationships.

Job Posting Title - Call Center Collections Representative

The Collections Representative position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Collections Department. The ideal candidate will be highly motivated and ready to handle consumer interactions. Consumer interactions consist of negotiating repayment plans, answering questions, and arranging for payments. We are seeking a candidate that has experience with, or is eager to learn about, the legal and collection processes.

We provide a robust training program to prepare call center representatives to immediately handle calls and provide a professional customer experience. This position is not remote. This role is an in office position at the Plantation, FL office location.

• Inbound Calls andsomeoutbound calls
• Monthly Bonus Opportunities
• Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.
• Mondays to Fridays, shift options below
• 8:00am to 5:00pm ( 1 hour lunch)
• 8:30am to 5:30pm ( 1 hour lunch)
• 9:00am to 6:00pm ( 1 hou r lunch)

Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. We strive to see our employees grow! As our team-members progress and demonstrate a consistent ability to meet performance standards, promotional opportunities become available.

• Efficiently assist customers through both inbound (90%) and outbound (10%) calls while educating them on their options for account resolution
• Develop a trusted relationship with customers, third parties, attorneys, representatives, realtors, etc. to ensure timely handling of all accounts through the collections process
• Maintain detailed document records of all customer communications including payment plans that customers have agreed to and amounts paid via telephone
• Ensure the prompt and successful delivery of solutions according to customer and client needs
• Clearly communicate the progress of accounts and their respective status within the collections pipeline
• Demonstrate exceptional listening skills, while displaying professionalism and empathy for our customers’ individual needs and circumstances

Required Qualifications:

• Customer service and pleasant mannered
• Proficient data entry and computer skills including Microsoft Office applications
• Excellent oral, verbal, and written communication
• Problem-solving skills

Preferred Qualifications:

• Must be Bilingual:
  Spanish/English
• Prior call center and/ or collector experience

RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender…