It Helpdesk Engineer

L7 Solutions IT HELPDESK ENGINEER Plantation, FL
· Full time Apply for IT HELPDESK ENGINEER

L7 is looking for qualified engineers to join our Managed Services Support Team.

L7 Solutions has been serving the South Florida area since 2002, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. It's always been our goal to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.

The Helpdesk Desk engineer is responsible for providing professional and efficient technical assistance with computer systems, hardware and software. As a help desk engineer you are responsible for responding to email, chat or phone queries and offering technical support to customers to resolve issues in a timely and professional manner. To be successful in this role you should possess a strong customer service mindset, be well versed in all aspects of computer systems configuration, set up and maintenance and have excellent communication skills.

Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.

Installing, migrating, and managing Windows Server environments (2016/2019)

Providing remote and on-site support, with issues ranging from simple desktop configuration, network troubleshooting, firewall management, and support/maintenance related to Windows Server and Office
365.

Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.

Actively collaborating in the development and maintenance of IT Support processes

Identifying infrastructure system needs and providing feedback for development.

Required Technical

Skills & Experience:

• Minimum 4-5 years’ experience working in a technology/IT related field
• Microsoft Windows Server 2016/2019, Active Directory & Office 365
• Firewall configuration and management
• Microsoft Windows 10 and other Modern Desktop Operating Systems
• Microsoft Office Suite
• LAN/WAN, DNS, DHCP, and Domain Controllers
• Wireless Network Configuration & Troubleshooting
• Printer/Scanner Setup & Configuration

Preferred

Skills & Experience:

• Associates or bachelor’s degree in a Computer Science/Engineering
• Experience with Azure, Office 365 and Cloud Computing
• Experience working for an IT consulting or computer services company
• CompTIA (A+, Network+, Security+), Microsoft Modern Desktop Administrator Associate
• Mac OS X troubleshooting & integration into Windows networks

Other requirements:

You must have a reliable form of transportation, a valid Florida driver's license, and proof of insurance that meets the minimum requirements of the State of Florida.

The position is a salaried position, depending on experience, certification, references, and interview. 40 Hours/Week Guaranteed. We offer extensive growth opportunity within the organization that includes compensation for additional certifications and in-house training to boost your skills with a weekly free catered lunch. We also offer additional compensation for after hours, healthcare benefits, mileage, and cell phone reimbursement.