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Technician, Customer Success Team

Job in Plantation, Broward County, Florida, 33388, USA
Listing for: Biomedical Research Alliance of NY
Full Time position
Listed on 2026-09-01
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 48500 USD Yearly USD 48500.00 YEAR
Job Description & How to Apply Below
Position: TECHNICIAN, CUSTOMER SUCCESS TEAM

Job Overview

Position Type:
Full Time;
Education Level: 4 Year Degree;
Salary Range: $22.00 – $25.00 hourly;
Travel Percentage:
Negligible;
Shift: Day.

Location

Remote/Fort Lauderdale, FL (Outside South Florida may be expected to make occasional visits to Fort Lauderdale or in-person meetings).

Responsibilities
  • Onboard and implement new CITI Program subscribing organizations, providing concierge-level customer service and technical support, onboarding training, and setting up custom modules, grade books, courses, expiration dates, lookbacks, using HTML and CSS.
  • Act as customer liaison with content, sales, systems and other CITI Program teams to guide customers through content and technical products, and work with subject matter experts to address requests and support questions.
  • Provide ongoing support to organizational customers via phone and email, handling course add-ons, setup changes, custom modules, additional technical services, general questions, meet SLA and customer satisfaction goals, and provide higher-level end-user support.
  • Collaborate with the Systems Team on software rollouts and updates as an active member of the User Acceptance Testing (UAT) team.
  • Perform any other related duties as required or assigned.
  • Qualifications
    • Education:

      Bachelor’s Degree.
    • One year of experience in technical support, computer information systems, or related field.
    • Strong knowledge of HTML, web-based software and services, and Microsoft Office suite.
    • Working knowledge of Salesforce or other CRM.
    • Knowledge of CITI Program or online training platforms desired.
    Physical Demands and Environment

    This position operates in an office environment using standard office equipment. The role requires seeing, talking, hearing, and mobility, frequent use of hands, fingers, and arms.

    Travel

    Occasional overnight travel to industry conferences and company events, mainly within the U.S., likely less than 10% travel.

    Benefits
    • Flexible schedule
    • Medical, dental, and vision insurance
    • Retirement benefits
    • Group life insurance
    • Voluntary supplemental insurance
    • Generous paid time off
    EEO and Accommodations

    BRANY fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits based on qualifications without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state, or local law. In accordance with requirements of the Americans with Disabilities Act, and applicable state laws, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment.

    As an Equal Opportunity Employer, we intend to comply fully with applicable federal and state employment laws and the information requested on this application will only be used for purposes consistent with those laws. BRANY is committed to the full inclusion of all qualified individuals. In keeping with our commitment, BRANY will take the steps to ensure that people with disabilities are provided reasonable accommodation.

    Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact a BRANY representative at

    Other Information

    Sponsorship is not available. Wage is based upon an 8‑hour workday, for a total of 40 hours/week. Non‑exempt.

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