CAD System Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Motorola Solutions is solving for safer. In our never-ending pursuit to help keep people safe everywhere, our ecosystem of technologies centers on safety and security. We build and connect technologies to help protect people, property, and places. Our solutions enable the collaboration between public safety agencies and enterprises that are critical for a proactive approach to safety and security. We unify voice, data, video, and analytics in one integrated ecosystem to enable individuals, businesses, and communities to work together in more powerful ways.

Our solutions help people make better decisions, act confidently, and be their best in the moments that matter. Bring your passion, potential, and talents to Motorola Solutions and connect with a career that matters.

The CAD (Computer-Aided Dispatch) System Administrator is responsible for the administration, maintenance, security, and high availability of the organization's mission-critical Public Safety systems, including the Motorola Premier One (P1) Computer-Aided Dispatch (CAD) platform. This role supports a 24/7/365 emergency communications environment and ensures system reliability, CJIS compliance, and operational continuity. The position requires strong, hands-on experience in virtualized infrastructure, container platforms, database administration, and managing vendor-supported CAD systems within a high-availability environment.

This is an onsite position supporting a customer site in Broward County, FL. Candidates must be willing to work onsite 5 days a week.

• Administer and support the Motorola Premier One (P1 CAD) application environment.
• Maintain 24/7 operational readiness for CAD, mobile, RMS interfaces, and supporting infrastructure.
• Manage and support virtual infrastructure using VMware vSphere.
• Administer containerized services running on Red Hat Open Shift.
• Perform system monitoring, performance tuning, and capacity planning.
• Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution.
• Maintain high-availability configurations, failover clusters, and disaster recovery replication.
• Administer and maintain backend databases supporting CAD operations.
• Implement and maintain CJIS-compliant security controls.
• Participate in on-call rotation for after-hours support.
• Document system configurations, procedures, and change management activities.
• Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance.
• Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile).
• Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence.
• Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs.
• Proactively troubleshoot and resolve issues related to hardware, network, and third-party components, ensuring rapid resolution and minimal downtime.

The ideal candidate will have the following experience, qualifications, and location. Reside in the Greater Plantation, FL area. 3+ years of hands-on experience supporting Motorola Premier One (P1). Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services. Experience managing CAD application servers, middleware, and service layers. Experience with Microsoft SQL Server or Oracle Database Administration.

Advanced experience administering Microsoft Windows Server and/or Red Hat Enterprise Linux. Strong troubleshooting skills in high-pressure environments. Ability to support systems during active public safety incidents and severe weather events. Effective communication with dispatch personnel, command staff, and vendors. Strong documentation and change management discipline. A proactive approach to risk mitigation and system resilience. Understanding of CJIS Security Policy requirements.

$100,000-$120,000

Bachelor's degree in Information Technology, Computer Science, OR related field (or equivalent experience). Minimum 5+ years of experience supporting mission-critical systems. This position is subject to working in high security areas governed by the US Department of Justice's…