IT Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Plantation, FL, US

American Heritage Schools is building a talent pipeline for future opportunities within the IT Department at both our Broward and Palm Beach campuses. While this is not an immediate opening, we invite interested candidates to submit their qualifications for upcoming positions. This is an in-person, on-site role.

• 100% free tuition for all employees’ eligible children *
• 50% discount for Summer Education for employees’ eligible children
• Free Summer Day Camp for employees’ eligible children while working over the summer.
• Free early care & after-care for employees’ eligible children while working
• Yearly bonuses
• 401K with partial employer match after a year of employment
• Health, Dental, and Vision insurance
• Pet Insurance options
• Short-term & Long-term Disability options
• Life Insurance at no cost to the employee
• Affordable Company housing when available
• Free Continuing Education available

* This benefit is based on space availability and child acceptance to the school.

The IT Support Specialist troubleshoots, maintains, and administers Apple Macintosh computing environment, including

computer hardware, systems software, applications software, and all configurations.

Install, maintain, and administer all (Mac OSX and Windows) desktops, laptops, projectors, interactive whiteboards, TVs, printers, iPads with specialized software, payroll clock system, copy machine database, bus security hard drives, and other peripherals.

Troubleshoots and resolves desktop support issues relating to hardware, software, and

connectivity.

Installs network printers and drivers as well as troubleshoots, maintains, and

resolves printer-related issues.

Install, configure, and maintain Apple desktop, ethernet networks, network

cabling, peripherals, interactive projectors, video conference camera, classroom audio system, TV, and other related equipment.

Inventory and assist in purchasing all computer-related equipment (ie, iMacs, printers & ink, classroom audio system, document cameras, interactive projector, etc.).

Manage and maintain backups for the desktop.

Manage and maintain the identification system using badging software on HP desktop and badge printer.

Respond and complete all helpdesk tickets, e-mail, voicemail, radio, and verbal requests. throughout the day as needed by prioritizing and maintaining the best customer service possible.

Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Work on tickets to resolve customer issues.

Perform and/or oversee software and application development, installation, and

Create and test desktop images using MDM and/or imaging software

Ensure timely user notification of maintenance requirements and effects on system

availability.

Monitors and troubleshoots DHCP, DNS, and various other network services under the

supervision of Systems Administrator, Network Administrator, and/or IT Director.

Assists Systems and Network Administrators with troubleshooting connectivity issues on LAN segments and internet connectivity throughout the network.

Collaborate on and implement projects independently or with other IT staff.

Document desktop problems and resolutions for future reference.

Assist personnel of other departments as a computer resource.

Provide basic instructions and guidance to all staff (either individual or groups) in software, peripherals, A/V aides, and/or hardware

Be a backup person to Systems and Network Administrators.

Serve as a backup to your…