Command Center Solutions and Services - Southeast Program Manager

Job Description

Following PMBOK (Project Management Body of Knowledge) standards, you will manage the full project lifecycle from Initiation through Closing.

• Project Integration & Planning
  • Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
  • Operational Workflow: Acquire and maintain a high-level understanding of internal organizational workflows to ensure project alignment with business objectives.
  • Accountability: Own the successful implementation, cutover, and formal hand-off to the Support team for all emergency call handling projects.
• Scope & Schedule Management
  • Scheduling: Initiate, generate, and maintain detailed project schedules (WBS). Lead regular scheduling status reviews to track actual progress against the baseline.
  • Execution: Ensure all milestones and deliverables are met according to the project lifecycle, managing the transition from legacy systems to NG911.
• Financial & Cost Management
  • Budgeting: Maintain project budgets encompassing both labor and capital expenditures.
  • Performance Metrics: Monitor financial objectives including revenue recognition, margin health, and cash flow.
  • Cost Analysis: Perform detailed analyses of project costs and lead status reviews with management to ensure the project remains within financial constraints.
• Risk & Quality Management
  • Risk Assessment: Perform ongoing risk identification and qualitative/quantitative analysis. Develop and maintain a Risk Register and mitigation plans.
  • Issue Escalation: Promptly alert management of significant risks or problems and prepare actionable recovery plans.
  • QA Compliance: Ensure all projects adhere to Motorola Solutions' designated standards and Quality Assurance processes to ensure mission‑critical reliability.
• Communications & Stakeholder Management
  • Primary POC: Serve as the central point of contact for customers, subcontractors, and internal cross‑functional teams.
  • Customer Relations: Establish and nurture relationships with customers and channel partners.
  • Facilitation: Organize and lead project kick‑offs, status meetings, and steering committee reviews to ensure alignment across all stakeholders.

• Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.
• PgMP, PMP and/or Certified Associate in Project Management (CAPM) are strongly desired.
• Experienced with Public Safety communications systems is considered an asset.
• Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.
• Prioritize customer needs, satisfaction, and long‑term success as the primary focus in all activities and strategies.
• Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.
• Experienced with project risk assessment and risk mitigation strategies.
• Must be a self‑motivated team player able to work effectively with general guidance toward objectives.
• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy:
  Privileged Role certification requirements.
• Must have excellent interpersonal, presentation, and negotiation skills.
• Must be able to think outside of the scope of responsibilities and take initiative.
• Must be able to work collaboratively with regional and territorial management.
• Must be able to effectively communicate with relevant peers and senior stakeholders.
• A Master's Degree is considered an asset.

This position requires approximately 50% travel within the Southeast region. Strong preference for candidates based in the Southeast.

Target Base Salary Range: $120,000 - $140,000. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

• Bachelor's Degree with 3+ years of experience in project management OR 5+ years of experience in project management.
• Must be able to pass a criminal background…