Treasury Controls Manager

Description

Job Overview:
The Treasury Controls Manager is responsible for leading and overseeing four critical functions within the Treasury department:
Fraud Prevention & Positive Pay, Fraud Resolution & Case Management, Online Banking User Management, and ERP & Treasury Workstation Administration. This role serves as the subject matter expert and program owner across all four areas, building and managing a team of coordinators to ensure operational excellence, regulatory compliance, and risk mitigation. The Manager partners closely with the Senior Director of Treasury Services, banking partners, and internal stakeholders to develop, implement, and enforce policies and SOPs, drive process improvements, and maintain the integrity of the organization’s banking infrastructure across all markets.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Own and oversee the ACH and Check Positive Pay programs end-to-end, ensuring all exception queues are managed accurately and timely by the team.
• Supervise coordinators responsible for daily positive pay exception monitoring, decision-making, and disposition.
• Manage banking relationships related to positive pay setup, configuration, and program enhancements.
• Develop, implement, and enforce fraud control policies, SOPs, and internal controls; ensure team adherence to established procedures.
• Produce and present fraud trend analysis and reporting to Treasury leadership, identifying patterns and recommending proactive controls.

• Own the end-to-end fraud case management process, from initial detection through investigation, escalation, and resolution, maintaining case documentation and reporting outcomes to Treasury leadership.
• Serve as the primary escalation point for fraud cases, leading resolution efforts in coordination with banking partners and internal stakeholders.
• Coordinate with internal stakeholders such as property managers, accounting teams, and regional leaders to gather information needed to support fraud investigations.
• Maintain a fraud case tracking log, ensuring all cases are documented with status updates, resolution details, and timelines.
• Analyze resolved fraud cases to identify root causes and recommend preventive measures to strengthen controls.
• Ensure timely communication to affected stakeholders throughout the fraud resolution process.

• Build, lead, and develop a team of coordinators across Fraud & Positive Pay, Online Banking User Management, and Treasury Systems & Account Administration functions.
• Provide ongoing coaching, training, and performance feedback to build team capabilities and ensure operational accuracy, compliance, and adherence to policies.
• Maintain staffing coverage and contingency plans to ensure on-time service delivery during periods of unexpected absences or transitions.
• Support hiring, onboarding, performance evaluations, and personnel actions including promotions, disciplinary measures, and terminations.
• Foster a culture of service excellence, accountability, and continuous improvement.
• Establish clear objectives, priorities, and service standards across all three functional areas, ensuring timely and accurate execution and issue resolution.
• Develop, implement, and enforce departmental policies and SOPs across all areas of responsibility, ensuring consistency and accountability across the team and broader organization.
• Conduct regular one-on-one meetings and annual performance evaluations to support professional growth, accountability, and career development.

• Own the organization’s online banking portal access governance, including user setup, permission management, and deactivation across all markets.
• Lead portal consolidation, merger integration, and deactivation initiatives, driving reductions in the number of active portals and ensuring proper controls.
• Develop, implement, and enforce policies and SOPs…