Regional Services Manager

Our associates celebrate lives. We celebrate our associates. SCI Direct is the largest provider of affordable cremation services in the nation. Over the past 50 years, our experienced team has assisted families in carrying out final wishes more affordably, with dignity and respect.

We are currently looking for a Regional Services Manager who will be responsible for the effective and profitable management of their defined market. They will be responsible for developing, coaching, and mentoring a team of location leaders in diverse geographic locations to ensure the highest quality of service to our customers and families. The ideal candidate is a positive, results-oriented manager, who must meet our high standard of service quality and ethics, and stimulate business growth through innovative market strategies.

• Overall management of specified territory; encompassing, talent management, innovation, and strategy for SCI Direct offices to ensure goals are met.
• Act as a resource to Managers in support of families, proposals and performance objectives.
• Coordinate and lead regular team meetings to maintain a highly engaged workforce, ensure alignment with customer and family needs, and identify opportunities for market growth and operational improvement.
• Apply sound decision-making skills, industry expertise, and professional judgment to effectively address operational and business challenges.
• Strong liaison between upper management and location associates
• Strategic planning and coordination to further promote, market and sell company product to SCI-Direct customers and families.
• Create training and development plans, conduct performance evaluations, and provide coaching to build a highly motivated, accountable team while fostering a culture of excellence through training, employee engagement, performance management, and effective communication.
• Lead, motivate, develop, coach and mentor a team of location leaders in assigned area of responsibility.
• Conduct forecasts on daily/weekly/monthly basis to ensure goals are met.

• Experience in effectively managing direct reports in multiple locations in diverse geographical areas
• Strong communication, interpersonal, and time management skills
• Ability to multitask in a self-directed, dynamic environment with multiple priorities and deadlines
• Strong problem analysis, conflict resolution and customer service skills
• Strong knowledge of compliance regulations with all Federal, State and Local laws within the Funeral, Cemetery, and Crematory industry
• 50% travel required within your area of responsibility.

• A generous compensation package, which consists of a base salary + bonus potential
• Competitive health and wellness plans (medical, dental, vision, STD, LTD, wellness credits, etc.)
• 401(k) with company match
• Paid Time Off (Vacation, Sick, Holiday and Personal time)
• Cell phone reimbursement
• Job-related training, tuition reimbursement, and career path development
• Company discounts, and more

Job Location:

US-FL - Plantation

WHO WE ARE. WHAT WE DO. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.