Retail Cosmetics Sales Associate - Kiko Milano, Broward Mall

Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years—about innovations, traditions, inspiring stores, irresistible products, the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. These moments make this a special place to work.

As a Cosmetic Sales Colleague—also known as a Beauty Advisor—you are the trusted expert our customers turn to for all things beauty. Passionate about products and people, you create a personalized shopping experience that builds confidence and drives sales.

You’ll serve as both an educator and a beauty expert—offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role;

you proactively grow and manage a loyal client base through consistent follow‑up, virtual outreach, and personalized service, always aiming to exceed expectations and achieve sales goals.

• Start the day energized and ready to make an impact: greet teammates, maintain a clean sales floor, review sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
• On the floor, focus on the customer by offering a warm welcome, making eye contact, and engaging in friendly conversations to create lasting relationships.
• Maintain a shoppable space: refresh signage and pricing, assist with merchandise moves, and support a seamless customer experience.
• Share Loyalty program benefits, ensure customers have everything they need, and finish strong with a sincere thank‑you and personalized service.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive daily for improvement, achieve sales goals, and learn from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Deliver personalized beauty experiences by building relationships, demonstrating product application, and educating customers on benefits and use of beauty products.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools, participating in sales events, and staying current through training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• At least 1 year of customer service or selling experience required.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, and reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your…