Student Success & Retention Coordinator

Student Success & Retention Coordinator

The Student Success & Retention Coordinator plays a central role in advancing retention, persistence, and student success initiatives within Access & Opportunity Programs (AOP), which includes the Accessibility Resources Office (ARO), Advancing Completion through Engagement (ACE), Cardinal Cupboard, Educational Opportunity Program (EOP), and TRIO Student Support Services (SSS). Responsibilities include developing student success plans focused on academic recovery, persistence, and degree completion;

conducting proactive outreach to students experiencing academic difficulty or enrollment barriers; and helping students navigate institutional processes while connecting them with appropriate campus resources. The role also serves as a liaison among students, faculty, advisors, coaches, and support staff to coordinate interventions and promote ongoing persistence and academic success.

A key part of the position involves building collaborative relationships across campus to strengthen coordinated student support and advance retention efforts. This includes working with Academic Advising, Intercollegiate Athletics, Academic Affairs, Enrollment & Student Success, and other partners to support initiatives tied to Academic Momentum, academic progress, engagement, and degree completion. The role also includes participation in institutional committees and collaborative efforts focused on student success and persistence.

In addition, the position serves as a primary academic support contact for student-athletes, monitoring academic standing and progress, coordinating interventions, and collaborating with Athletics staff and coaches to support eligibility, study habits, and academic achievement. Teaching responsibilities include student success and academic recovery courses such as CLP
101, CLG
210, INT
390, or related offerings, with duties including course preparation, instruction, assessment, and integration of academic success strategies into curriculum. As a member of the AOP Leadership Team, the role contributes to divisional planning, cross-unit collaboration, and broader student success initiatives.

Under the umbrella of Access and Opportunity Programs, this is an exciting opportunity for someone who is passionate about helping others succeed and can effectively coach and collaborate to ensure students meet their optimal potential at SUNY Plattsburgh. The Enrollment and Student Success division supports a student's entire collegiate experience from the point of admission through to graduation. We partner with students, faculty and staff to provide a network of opportunities and services that lead to student success.

Collectively, the division of Enrollment and Student Success positively influences the health, safety and well-being of the student body. As SUNY Plattsburgh is an institution that delivers challenging and high-quality educational experiences to a diverse group of learners, the successful candidate must demonstrate an understanding of and sensitivity to diversity, inclusion, and equity-minded policies, programs, and practices.

Required Qualifications:

Master's degree. Three years of professional experience in academic advising, student success, retention initiatives, academic coaching, educational opportunity programs, accessibility services, athletics academic support, or related higher education student support services. Experience supporting student-athletes through academic advising, academic support, eligibility monitoring, retention efforts, or related student success initiatives. Demonstrated experience working directly with college students from diverse backgrounds. Demonstrated ability to build collaborative relationships and coordinate support services across multiple campus offices.

Strong written, verbal, organizational, and interpersonal communication skills.

Preferred Qualifications:

Master's degree in Higher Education Administration, Student Affairs Administration, Leadership, Counseling, Education, Social Work, Psychology, Human Development, or a related field. Five or more years of progressively responsible experience in student success, retention initiatives, academic advising, academic coaching, educational opportunity programs, accessibility services, athletics, academic support, or related higher education settings. Experience supporting students experiencing academic difficulty, academic standing concerns, or persistence barriers.

Experience teaching first-year seminar, student success, academic recovery, college transition, or related courses. Experience developing and implementing student retention, persistence, or academic recovery initiatives. Experience utilizing student success technologies such as Banner, Slate, Starfish, Navigate, Argos, or similar systems. Experience supporting first-generation students, low-income students, students with disabilities, student-athletes, or other historically underserved student populations. Demonstrated…