Coffee Shop Department Manager

Overview

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Coffee Shop Department Manager

Coffee Shop

Non-Exempt

Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Maintains a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, Health Wellness Home;
Food Service Director

Positions that report to you:
Coffee Shop Department Employees

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Encourages employees to greet customers; provides prompt, courteous, and efficient service and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner in the department or store.
• Learns customers’ names and addresses them by name whenever possible.
• Assists customers by: escorting to products, securing items out of reach, loading or unloading heavy items, noting customer suggestions or requests, and enhancing the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates department employees.
• Determines department goals with the store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product replenishment.
• Handles and resolves customer issues.
• Communicates with employees regarding sales and ideas.
• Determines retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends, compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains store appearance and equipment in a consistent manner.
• Completes and implements advanced store training.
• Maintains consistent speed of service by ensuring all store-staffing requirements are met.
• Maintains adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and store guidelines.
• Reports to work as scheduled and on time.

• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays and works in the sales area.
• Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

• Ability to solve practical problems with a variety of variables and limited standardization; interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to compose original correspondence; interpret written instructions; interview job applicants; follow technical manuals; increase contact with people.

High school or equivalent experience from on-the-job…