AR Staff Accountant

About us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started.

Kenect is seeking an Accountant, Order-to-Cash to own the daily execution of our customer cash receipts, collections, and accounts receivable operations. This role consolidates two previously separate positions into a single owner inside the Accounting department, removing the handoff between collections and cash application and placing both inside the team that owns the underlying processes, systems, and controls.

This is a hands-on, in-office operational accounting role with real ownership. You will make sure cash comes in the door, gets applied correctly, and reconciles — and you will be the daily point of contact for customers carrying outstanding balances. You will own three recurring reconciliations, including the monthly AR subledger-to-general-ledger reconciliation, and publish daily collections reporting that is read by the executive team.

You will operate within delegated approval authority and escalate above it. Strategic collections initiatives — the customer payment portal, dunning configuration, and paywall enforcement — are owned and built at the manager level. You will execute within them, and your day-to-day insight will shape how they are designed.

• Process and deposit physical customer checks with complete supporting documentation

• Enter cash receipts and apply payments to the correct customer accounts

• Apply direct ACH payment entries in Salesforce

• Proactively contact customers with past-due balances by email and phone, following the established escalation workflow

• Coordinate with customer accounting departments to clear payment blockers — missing invoice, awaiting purchase order, portal submission, pricing disputes

• Partner with Sales, Account Management, and Customer Success on accounts needing relationship-level intervention, and escalate accounts that require it

• Negotiate payment timing and payment plans within delegated authority; escalate anything beyond it

• Monitor Stripe for non-standard and incomplete transactions; investigate, flag, and resolve anomalies

• Research and respond to payment disputes and chargebacks within service-level expectations

• Prepare and process customer credit notes with appropriate support and approval

• Convert negative invoice lines into properly supported credit adjustments

• Support monthly billing for assigned OEM and partner accounts

• Submit invoices through partner portals, track payment status, and follow up on remittance

• Maintain visibility on partner past-due balances and expected payment dates

• Commercial relationship ownership remains with Business Development; coordinate with the relationship owner on any issue requiring a commercial conversation

• Reconcile the accounts receivable subledger to the general ledger monthly, clearing reconciling items within the close window

• Reconcile undeposited funds and perform manual cash reconciliation weekly

• Reconcile the credit card clearing account weekly to ensure all transactions are properly recorded

• Self-resolve reconciling…