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Customer Retention & Revenue Specialist
Job in
Pleasant Grove, Jefferson County, Alabama, 35127, USA
Listed on 2026-08-22
Listing for:
Kenect
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Kenect is seeking a results-driven Customer Success Retention Specialist to reduce churn and protect recurring revenue. You will engage with at-risk customers, conduct win-back conversations, and work across teams to deliver tailored solutions.
The role requires a track record of meeting retention targets, strong negotiation skills, and the ability to manage high volumes of customer interactions with empathy and professionalism. This position is on-site at our Alabama location.
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