Onboarding Manager

Our client is seeking an Onboarding Manager in the SaaS technology space to join their growing team in Pleasant Grove, Utah. Do you thrive in fast-paced SaaS environments and love helping customers see value quickly? Are you passionate about customer onboarding, implementation, and driving early adoption? Do you enjoy partnering cross-functionally with Sales, Customer Success, and Product teams? If yes, this may be the perfect Onboarding Manager role for you.

Keep scrolling to see what this company has to offer.

• Compensation: $130,000 annual salary
• + commission
• Health, Dental, Vision, Life & Disability Insurance
• Paid Time Off

In this role, you’ll own the customer onboarding journey from contract close through go-live and early adoption. You’ll work closely with internal teams and customers to ensure smooth implementations, fast time-to-value, and a seamless transition to ongoing Customer Success. Your work directly supports our client’s mission to improve customer communication and engagement through innovative SaaS technology.

• Owning the end-to-end customer onboarding process from kickoff through successful launch and handoff to Customer Success
• Leading onboarding engagements to drive fast time-to-value and strong early product adoption
• Partnering with Sales to ensure clean handoffs, aligned expectations, and clearly defined customer goals
• Managing onboarding timelines, milestones, and success criteria for multiple concurrent customers
• Supporting technical setup, including telephony configuration, integrations, and platform enablement
• Identifying and proactively resolving onboarding risks, delays, and escalations
• Collaborating cross-functionally with Product, Support, and Customer Success to improve onboarding processes
• Building and maintaining onboarding playbooks, documentation, and scalable workflows
• Tracking and reporting onboarding KPIs such as time-to-value, launch success, and early retention
• Maintaining accurate onboarding data and customer details in CRM systems
• Ensuring a smooth transition from onboarding to long-term Customer Success ownership

• 3+ years of experience in SaaS onboarding, implementation, professional services, or customer success
• Proven ability to move customers from contract to go-live quickly without sacrificing quality
• Telephony experience, including call routing, number provisioning, and voice system setup
• Tru Lark experience or similar customer engagement or messaging platforms
• Strong project management, organization, and prioritization skills
• Familiarity with AI-powered products and articulating AI-driven value to customers (preferred)
• Experience with CRM tools such as Salesforce (preferred)
• Comfort working in a fast-growing, scaling SaaS environment with evolving processes

Our client is a leading SaaS company focused on transforming how businesses communicate and engage with their customers across North America. Their innovative messaging and reputation platform helps thousands of businesses streamline communication, improve customer satisfaction, and drive growth. Backed by a passionate team, they are committed to building technology that creates stronger customer connections in a digital-first world.

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!