Guest Support Representative

Description

Be the reason our guests keep coming back.

At Costa Vida
, every guest interaction matters. We’re looking for a friendly, detail-oriented Guest Support Representative who can turn questions into answers, concerns into solutions, and everyday moments into positive brand experiences.

If you enjoy helping people, communicating clearly, and making someone’s day better—this role is for you.

• Respond to guest inquiries via email, web forms, and social media
• Communicate clearly, warmly, and professionally in every interaction
• Help guests with questions, concerns, and feedback in a timely manner

• Handle guest concerns quickly and effectively
• Turn challenges into positive experiences
• Escalate complex or sensitive situations when needed
• Follow up to ensure every guest feels heard and taken care of

• Accurately document guest interactions and resolutions
• Track common issues and recurring feedback
• Maintain organized records to support reporting and follow-up

• Follow response guidelines and brand standards
• Maintain a consistent tone and high level of professionalism
• Meet response time and quality expectations

• Work closely with team members and internal departments
• Share guest feedback to help improve operations
• Support team initiatives and special projects as needed

• High school diploma or equivalent required.
• Experience in customer service, guest relations, or hospitality preferred.

• Strong written and verbal communication skills.
• Ability to handle guest concerns with empathy and professionalism.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic computer skills and familiarity with email and customer service platforms.

• Prolonged sitting and computer use.
• Frequent use of phone, email, and messaging systems.
• Ability to read and respond to digital communications efficiently.

• Standard office environment.