Customer Success Manager

Looking for an experienced CSM who is hungry for the startup life.

Home service businesses are losing millions a year by failing to respond to new customers. Sameday solves this with Virtual Sales Agents that leverage industry leading AI to answer the phone and get new customers on the schedule. Sameday is backed by Y-combinator and other notable investors such as Nat Friedman and Daniel Gross. If you love fast paced start-ups and real options for your career, then Sameday is the place for you.

Job Title:

Customer Success Manager

Job Type: Full-time

Location:

[Please specify location]

Salary: $80,000 - $115,000 per year

Job Overview:
Sameday AI Inc. is seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving customer retention and growth.

• Serve as the main point of contact for key accounts, understanding their business needs and goals
• Develop and execute strategic account plans to drive customer success and satisfaction
• Collaborate with cross-functional teams to ensure timely and successful delivery of solutions to customers
• Proactively identify opportunities for upselling or cross-selling additional products or services
• Monitor customer health and engagement, address any issues or concerns, and expand as needed
• Conduct regular business reviews with clients to review performance metrics and identify areas for improvement
• Stay up-to-date on industry trends and best practices to provide valuable insights to customers

• Bachelor’s degree in Business Administration, Marketing, or related field
• 3+ years of experience in customer success, account management, or sales
• Proven track record of managing and growing key accounts
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Experience working with SaaS products is a plus

Note:

In accordance with state and federal regulations, we do not inquire about criminal backgrounds in our hiring process.

If you are a self-starter with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Join us at Sameday AI Inc. and be a key player in our mission to revolutionize the customer experience. Apply now!